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Service Officer

1 month ago

Dublin, Dublin City, Ireland Courts Full time

Join to apply for the Service Officer role at Courts Service

Join to apply for the Service Officer role at Courts Service

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Direct message the job poster from Courts Service

The Courts Service are recruiting Service Officers for the Dublin area to join our team.

Service Officers provide support to the judiciary, staff and members of the public who attend courthouses in the Dublin Metropolitan District offices of the Courts Service.

Key Responsibilities

Duties carried out by Service Officers include:

  • Facilitate the smooth running of reception areas - the Service Officer will be required to carry out reception desk duties that involve dealing with queries and deliveries from colleagues and visitors, both in person and by telephone, in a prompt and courteous manner.
  • Be part of the customer service for the courts service as often you are the first interaction the public will have with the Courts Service.
  • Collection, sorting and delivery of internal and external mail to include letters, parcels, newspapers, periodicals, etc.
  • Key-holder duties including opening and locking of office in the morning/evening - A key-holding allowance may be payable where the full range of key-holding duties are undertaken
  • Monitoring repairs and similar issues and liaising with relevant contractors.
  • Maintain log of attendees in building.
  • Assist with maintaining our buildings including the raising of relevant tickets, where appropriate, to ensure issues are identified and resolved.
  • Be familiar with functions/business of the Court Service.
  • Wear a uniform if supplied and to always maintain a clean and tidy appearance.
  • Perform such other duties as may be directed by the Head Services Officer or Estate Management Unit as appropriate.
  • Performing Court Assistant duties, including but not limited to: directing court users to their designated seats, ensuring fire exits remain clear and unblocked,
  • Assisting in security incidents by coordinating with court Gardaí, including contacting them directly if the registrar is unavailable.
  • Working closely with the Judge and Registrar to identify and support any court users who may be disruptive, ensuring their concerns are addressed appropriately while maintaining a respectful and smooth court environment for all participants

Given the nature of the role, the candidate must be capable of physical work (manual handling is a requirement and suitable training will be provided) as movement of office machinery, furniture and equipment is required.

  • Leaving Certificate or equivalent.
  • Possess a good standard of English, both spoken and written.
  • Experience of working in a team.
  • Experience of dealing with the public.
  • Satisfactory character references.
  • Adherence to relevant health and safety measures and protocols.
  • Flexibility is a key element of the role and Services Officers may be assigned to various buildings at any given time to perform general duties, depending on the operational requirements of the Department.
  • Computer Skills to ECDL or similar level.
  • Previous experience as a Services Officer or in a similar role.
  • Experience of dealing with the public.
  • Flexibility regarding overtime would also be an advantage.

Application

Application should be made by logging into the advertisement link and uploading your cv and completing a cover letter.

The cover letter is on the system with 400 maximum words allowed. You should outline how you meet the required skills and behaviours of the role.

The closing date is 12noon on 10th June 2025. Applications received after the closing date and time will not be accepted.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionAdministrative, Customer Service, and General Business
  • IndustriesGovernment Administration

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