Account Manager – New Ross

2 weeks ago

New Ross Municipal District, Ireland NVD Limited Full time

Leading the way in vehicle logistics T: +353 (0)51 440440 | info@nvd.ie

A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident-free distribution of their products. We've established ourselves as a one-stop shop providing the three main pillars of outbound logistics, including transporting, storing, and enhancing our customers' vehicles prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology, we have been able to introduce huge efficiencies, saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today.

Summary of Position:

Reporting to the Customer Operations Manager, the role is responsible for the commercial management of key accounts.

Responsible for planning account activity and executing to the highest standards from our site in New Ross, Co. Wexford. The role will also require the successful candidate to deal with internal and external stakeholders to ensure that we meet and surpass our agreed SLA's.

The role pivots on usage of a comprehensive ERP software system, in addition to a CRM system (Salesforce) and a supporting project management tool. An ability to lead work through these systems and supporting processes is a fundamental requirement for the role.

Pay and Benefits
  • Annual Salary range €40-45k DOE
  • Pension Scheme
  • Staff Purchase Schemes
  • Tyres
  • Parts
  • Tools
  • Employee Assistance Programme
  • Discounted Gym Membership
  • Bike to Work
Requirements
  • Bachelor's degree in business administration, Sales, or related field
  • Proven experience in key account management or sales
  • Excellent communication and negotiation skills
  • Strong problem-solving abilities and strategic thinking
  • Ability to work effectively in a fast-paced environment
  • Ability to meet multiple deadlines and work effectively under pressure
  • Full clean driving license – Class B
Responsibilities
  • Coordination, planning, and management of customer activity in line with KAM best demonstrated practice
  • Conduct regular meetings with Tier-1 customers
  • Optimizing and developing workflows
  • Internal cross-functional communication of relevant information keeping applicable stakeholders abreast of ongoing internal and external projects
  • Actively promote the voice of the customer internally
  • Operate nimbly and flexibly to respond to customer requirements, including onsite visits
  • Maintain excellent working knowledge of the industry – understand trends and anticipate future changes
  • Streamline the customer and vehicle journey through NVD's supply chain with support from all business units within NVD
  • Deal with customer queries in an efficient and professional manner
  • Generate reports as required
  • Report customer issues immediately to appropriate personnel and handle complaints effectively
  • Develop a thorough understanding of Customer Operations and the customers' policies and procedures
  • Help facilitate a Continuous Improvement and Customer Focused Environment
  • Other ad hoc duties as needed

National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.

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