Field Engineer

Field Engineer (Network Services) - Based in Leinster

IMS connect is a Wi‑Fi, energy management, and guest technology partner in the hospitality and serviced living industry. With our cutting-edge technology and expert support, we collaborate with our clients to create seamless, secure, and sustainable solutions that meet the evolving needs of their business. Our ability to design, deliver, and support has earned us the distinction of being the preferred provider for renowned brands throughout Ireland, the UK, and Europe.

Overview

We are currently looking to recruit a Leinster based (Network) Field Engineer for the IMS Engineering department. Location primarily on site in properties throughout Dublin, but also covering the island of Ireland. Full Irish Driver\'s Licence is essential, with projects also in the UK, and Europe. The applicant will be joining a highly skilled, diligent, and initiative focused team of engineers, working with services including Wi‑Fi, IPTV, AV, IP Telephony, Casting, Energy Management, who take pride in every aspect of their work, and whose values represent the core principles of IMS connect. Building a strong, mutually respectful, and professional relationship with our customers at every stage, to ensure that their experience is positive, is the primary pillar of how we conduct business here at IMS connect.

This vacancy is a full‑time permanent position. The right candidate will be aligned with our work ethic, customer & goal focused, and will view innovation and improvement as positive and aspirational, while demonstrating reliability; matching the core values of IMS connect. The successful applicant will have the opportunity to grow and learn in the business whilst also having autonomy to voice opinions and suggestions that lead to consistent operational improvements. The role involves a hybrid approach with responsibilities spanning network engineering and administrative tasks to strengthen our service engineer position in Ireland, the UK, and Europe. Freedom to travel across these regions is a fundamental prerequisite of the role.

Roles And Responsibilities

• The onsite installation of commissioned IMS connect product range including but not limited to: Wi‑Fi, IPTV, AV, Digital Signage, IP Telephony, Casting, Energy Management
• Configuration assistance both onsite and in IMS connect offices with collaboration from our NOC department to aid with Irish and international project deployments
• Support and maintenance of IMS connect systems across all client properties while responding within agreed SLAs
• Work collaboratively with colleagues in surveying, designing, installing, and delivering network solutions
• Onsite supervision of preferred partners and sub‑contractors in installs
• Stock management – cooperative management of equipment with the IMS connect procurement officer
• Logistic management to ensure delivery of stock to projects for both clients and IMS connect colleagues
• Compliance with utilizing CRM, documentation, and communication platforms
• Always represent the IMS connect brand with utmost professionalism and respect to all stakeholders

Essential Skills & Experience

• 2+ years' experience in the electrical, energy, CCTV, or networking sectors
• Excellent verbal and written communication skills, including the ability to prepare and complete job related documentation
• Comprehensive organizational, prioritising, and planning skills
• Meticulous attention to detail and proven high work standards with a focus on quality and consistency of accomplished works
• A passion for delivering excellent customer service and satisfaction
• Full clean driving licence
• Solas Safepass or similar CSCS access card
• Travel throughout Ireland, and internationally, for service delivery, project survey, and installation work is a core requisite of the role

Desirable Skills & Experience

• Manual handling and working at heights (ladder) certification is desirable but not essential as full training will be provided
• Experience with software programmes Office 365, Microsoft Teams, One Drive, SharePoint etc.
• Familiarity with ticketing CRM platforms
• Background in electrical systems to support Energy Management Solutions

Location: The successful candidate will be based in the Dublin/Leinster region and primarily tasked with serving that region. However, the role will require flexibility to travel in the Island of Ireland, UK, and EU.

Benefits

• Competitive salary with performance-based incentives
• Training and development to enhance skills and knowledge
• Company vehicle and everything necessary to carry out your work
• Healthcare contribution
• Pension contribution

Application And Recruitment Process

IMS connect is committed to upholding the Employment Equality Act EEA) and The Equality Act 2010 (UK). Our workplace culture emphasizes inclusivity and diversity. Reasonable accommodations within the application and interview process are considered for each applicant; our in‑office accommodations include physical accessibility such as lift access and ramps. Please reach out to the hiring team via

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