ARC Control Room Operator

3 weeks ago


Cashel, Ireland MYNET Security IE & UK Full time

Company Description

MYNET Security is a leader in security monitoring services. The company hosts one of Europe's newest EN:50518:2019 certified Alarm Receiving Centres at its headquarters in Tipperary, providing industry-leading monitoring services to prevent crime proactively for clients across various sectors.

Job Description

Due to continued growth and expansion, we are hiring monitoring operators to join our quickly growing team working in our Alarm Receiving Centre. This role offers an exceptional customer service experience while responding to alarm activations from clients' security, fire, and access control systems, along with daily reporting, health checks, and inspection of client systems. The role involves a high level of responsibility and offers endless career growth opportunities as the business continues to expand. This position is based in Tipperary.

Responsibilities

  1. Respond to active security system activations following strict system and site protocols.
  2. Provide exceptional customer service to our valued clients.
  3. Perform daily reporting according to control room requirements.
  4. Conduct daily remote health checks and performance inspections of customer systems.

Requirements

  • Excellent decision-making and problem-solving skills.
  • Strong verbal, written, and interpersonal communication skills.
  • Excellent organizational skills with the ability to handle multiple service needs simultaneously.
  • Proficiency in MS Office (Outlook, Word, Excel).
  • Strong customer service skills.
  • Desire to expand knowledge, learn, grow, and develop in a fast-moving business environment.
  • Energetic and motivated, able to work long hours when required to meet deadlines, including overtime and being on call.
  • Excellent personal presentation, always representing the company in a polite and professional manner.
  • Ability to work under pressure and manage a changing workload.
  • Ability to meet the needs and wants of customers proactively.

Company Overview

This is an exciting opportunity to join a rapidly growing and innovative company.

At MYNET, we are passionate about protecting our customers by delivering industry-leading security services using the most advanced technology available in a rapidly changing, dynamic environment.

We value our culture of teamwork, accountability, and respect for one another. We strive to embody these values to create a positive employee and customer experience. We recognize that our people are our strongest asset and play a crucial role in our competitive advantage.

Salary Range: €30,000 - €40,000 per year.

#J-18808-Ljbffr

  • Cashel, Ireland MYNET Security IE & UK Full time

    About UsWe are a rapidly growing monitoring technology company based in Tipperary, delivering critical security monitoring services to the Irish and UK markets. Our Alarm Receiving Centre (ARC) plays a central role in safeguarding people, property, and assets 24/7 — and we are now seeking an experienced, motivated Operations Manager to lead this vital...


  • Cashel, Ireland MYNET Security IE & UK Full time

    About UsWe are a rapidly growing monitoring technology company based in Tipperary, delivering critical security monitoring services to the Irish and UK markets. Our Alarm Receiving Centre (ARC) plays a central role in safeguarding people, property, and assets 24/7 — and we are now seeking an experienced, motivated Operations Manager to lead this vital...


  • Cashel, Ireland beBee Careers Full time

    Job Overview:The ARC Operations Manager is responsible for ensuring the smooth operation of our Alarm Receiving Centre. This includes leading a team of control room staff, maintaining compliance with industry standards, and implementing continuous improvements.


  • Cashel, Ireland beBee Careers Full time

    Required Skills and QualificationsProven experience managing a control room or similar high-reliability environmentStrong leadership and people management skills with experience in scheduling, coaching, and performance managementSolid understanding of alarm systems, CCTV, access control, and associated monitoring platformsCandidates should have excellent...


  • Cashel, Ireland beBee Careers Full time

    The Key Responsibilities of This Role Include:Managing the daily operations of the ARC, including shift scheduling and incident managementLeading and coaching a team of control room staff to maintain a high standard of professionalism and vigilanceOversight of incident response protocols and timely escalation and reportingEnsuring compliance with PSA...


  • Cashel, Ireland beBee Careers Full time

    Job Description:To guarantee guest satisfaction by effectively managing Room Reservations and Group Reservations under the supervision of a General Manager.Control and maintain group and transient inventory controls to ensure seamless operations.Develop, monitor and adjust sales and pricing strategies to optimize revenue.Analyze and provide critical insights...


  • Cashel, Ireland beBee Careers Full time

    Manage day-to-day operations of the ARC, including shift scheduling, incident management, and service performanceLead, coach, and develop the ARC team to maintain a high standard of professionalism and vigilanceOversee incident response protocols and ensure timely escalation and reporting


  • Cashel, Ireland beBee Careers Full time

    About the RoleWe are seeking an experienced Operations Manager to lead our Alarm Receiving Centre (ARC), ensuring smooth and efficient operations 24/7. The successful candidate will oversee day-to-day activities, develop and manage a high-performing team, and implement continuous improvements in a regulated environment.


  • Cashel, Ireland beBee Careers Full time

    About UsWe are a rapidly growing monitoring technology company delivering critical security monitoring services to the Irish and UK markets. Our Alarm Receiving Centre (ARC) plays a central role in safeguarding people, property, and assets 24/7.


  • Cashel, Ireland beBee Careers Full time

    About the RoleAvoid potential errors in quality control by overseeing laboratory operations and reviewing analytical data. As our ideal candidate, you'll have 5+ years of QC experience in a GMP-regulated lab, preferably in a leadership role, and a strong background in chemistry or biochemistry.The key to this role's success lies in driving training...