Accommodation Assistant

2 weeks ago

Dublin, Dublin City, Ireland Talbot Hotel Stillorgan Full time

Talbot Hotel Stillorgan, part of The Talbot Collection are recruiting for Accommodation Assistants to join our team.

The Talbot Collection are one of the Best Places to Work in Hospitality 2024 as awarded by the Great Place to Work. Come experience it for yourself and join our team

Overall Job Purpose:

The ideal candidate will be responsible for keeping all lobbies and public facilities in a neat and clean condition.

Ensuring high quality 4* standards at all times in the bedrooms, corridors, public areas to the set standard of the Talbot Collection. To promote a positive, efficient, results driven and oriented working environment within the accommodation department. To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program. To be respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognising that you are an 'ambassador' of the Talbot Collection at all times.

Role Specific Duties:

  • To ensure all public areas are kept clean and tidy and maintained in a safe manner in accordance with the hotel health and safety guidelines
  • Ensure all carpets, floors in the bedrooms and public areas are clean and tidy using caution signage when necessary according to health and safety regulations as per SOP's
  • Ensure all toilets and guest bathrooms are clean, sanitised, and restocked with toiletries as per SOPs
  • To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005 as detailed in your staff handbook
  • Have a comprehensive knowledge of the appropriate use of various cleaning materials and detergents and cleaning equipment
  • To assist Guest in Public Areas when required.
  • To deal with customer complaints in an efficient and professional manner and to notify Management of these

The successful candidate must have:
  • Previous experience working in the accommodation department of a 4* hotel is desirable but not essential;
  • Good communication skills;
  • Communicative level of English;
  • Flexible and available to work weekends;

What do we offer?
  • One of the Best Places to Work in Hospitality 2024 as awarded by the Great Place Work
  • Join a company and culture that put their team first
  • Training and Development Opportunities - we invest in our people
  • Being part of a progressive & growing company.
  • Contributory company pension scheme. (12 month service requirement);
  • Company Life Insurance Scheme
  • Free parking
  • Complimentary Talbot Fit Membership
  • Staff meals
  • Friends and Family Rates

***Talbot Collection Stillorgan is an equal opportunities employer***
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