Vendor Operations Manager, YouTube, Trust and Safety
3 weeks ago
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in operations or business management, and vendor management.
- 5 years of experience using analytics or applying project management tools to address business issues.
Preferred Qualifications:
- Project Management certifications such as PMP, Six Sigma, etc.
- Experience in risk and change management.
- Experience in cost, quality, and relationship management with excellent investigative and problem-solving skills.
- Ability to build stakeholder relationships in an environment that is ambiguous to changing needs.
Responsibilities:
- You will be responsible for end-to-end YouTube vendor operations, enabling support for users and creators across channels.
- You will represent our users and problem-solve with the internal teams, processing suggestions, bugs, abuse, and other product information to improve user experience.
- Help realize the next level of performance for YouTube Content Operations by managing critical workflows operated by vendors within the region.
- You will oversee vendor performance, including staffing, SLA adherence, quality performance, and other operations metrics.
- Develop and manage key strategic projects related to global vendor operations.
- Manage sections of the long-term global operational strategy and support model, including decisions, contract agreements, vendor selection, and continuous improvements of business processes.
- Monitor vendor performance, ensure compliance with goals, and manage invoices.
- Drive quality performance management through ensuring Quality Assurance (QA) insights and collection from vendors and assist vendors with pre-launch quality readiness.
- Develop and maintain SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
- Serve as the primary point of contact for assigned vendor engagements and communicate operational/process updates to vendors.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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