Client Services Representative

3 days ago


Dublin, Dublin City, Ireland PRC Sales & Marketing Recruitment Full time

Client Services Administrator

Position Summary:

Our client is seeking a dynamic and experienced Client Services Administrator. Provides excellent customer service and delivery of coordination of services through rostering, managing a client caseload, and recruiting responsibilities. The Client Services Coordinator will support office staff in all administrative functions and provide on-call support as necessary.

Minimum Qualifications:

  • Exemplifies characteristics of our WAY: compassion, excellence, and reliability
  • Bachelor's Degree desirable
  • Business qualification desirable
  • Demonstrated record of strong interpersonal and communication skills
  • Demonstrated record of acute attention to detail
  • Demonstrated record of time management and organisational skills
  • Highly competent in technical skills including but not limited to Microsoft office (Word & Excel)
  • Ability to read, write and effectively communicate English
  • Prior home health care or rostering experience a plus
  • Experience with CRM software a plus

Training And Certifications:

  • Complete 10-12 week on the job training by the Client Services Manager and Operations Manager
  • Observe Induction training for field staff employees

Primary Responsibilities

Will be accountable for the following set of responsibilities and is expected to assume additional responsibilities as the role progresses in professional development.

  1. Demonstrate and communicate the core values.
  2. Complete monthly rosters and continuous day to day rostering
  3. Ensure agreed upon fill rates are maintained to agreed KPIs by covering call outs/accommodating schedule changes
  4. Document (in computer notes and necessary forms) all pertinent situations and interactions with clients, families, GPs, HSE personnel, and other relevant persons to ensure adequate coordination and continuity of service
  5. Become proficient in navigating rostering/scheduling system 'One Touch'
  1. Recruiting Functions
  • Learn and navigate ATS and CRM systems Zoho Recruit and One Touch Telecare
  • Make recruitment calls and follow up on outstanding paperwork in efforts to bring candidates through the recruitment pipeline
  • Record all recruitment updates to ATS Zoho Recruit
  • Follow up with employment inquiries
  • Check work references for prospective employees
  • Assist in posting job ads and maintaining ATS
  • Coordinate interviews for Nurses and other Clinical staff
  1. Business Support
  • Answer and triage phone calls to office staff
  • Participate in office and company meetings, events, and functions and take responsibility for taking office meeting minutes as necessary
  1. Business Development
  • Follow up with business/new service leads
  • Help strategize business growth by providing insight of current market trends and development opportunities
  • Participate in strategic planning meetings
#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland MUFG Investor Services Full time

    About the OpportunityAs a Client Support Representative with MUFG Investor Services, you will play a vital role in providing exceptional customer service to our clients. Your responsibilities will include supporting the quality control review process of daily deliverables, being a main contact for daily client inquiries and deliverables, and responding to...


  • Dublin, Dublin City, Ireland Interactive Brokers Group, Inc. Full time

    Client Services Representative: Funds & Banking – Spanish SpeakerDublin, IrelandCompany OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries.We have been at the forefront of financial innovation for over four decades, known for our cutting-edge...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Key ResponsibilitiesThe Automotive Client Services Representative will be responsible for scheduling customer vehicle service bookings and determining workshop availability for service, maintenance, and repair work.Key duties include:Scheduling customer vehicle service bookingsDetermining workshop availability for service, maintenance, and repair...


  • Dublin, Dublin City, Ireland Interactive Brokers Full time

    Client Services Representative: Funds & Banking - Spanish SpeakerCompany OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and...


  • Dublin, Dublin City, Ireland Interactive Brokers Full time

    Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.IBKR affiliates provide global electronic...


  • Dublin, Dublin City, Ireland Brown Brothers Harriman Full time

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can....


  • Dublin, Dublin City, Ireland Brownthomasarnottscareers Full time

    We're looking for a skilled Client Liaison Representative to join our team at Brown Thomas Arnotts. As a key member of our client liaison team, you will play a vital role in building relationships with our clients and ensuring their satisfaction with our services.The successful candidate will have a passion for delivering excellent customer service, as well...


  • Dublin, Dublin City, Ireland US012 Marsh & McLennan Agency LLC Full time

    Description: About Marsh McLennan Agency Midwest  Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining...


  • Dublin, Dublin City, Ireland Pontoon Solutions Full time

    About the Position">Pontoon Solutions is recruiting a highly skilled Treasury Servicing Advisor to join our team in Dublin, where you will play a critical role in supporting our multi-national corporate client base in Ireland.">Responsibilities and Requirements">As a Treasury Servicing Advisor, you will be responsible for:">Supporting clients' treasury...


  • Dublin, Dublin City, Ireland US012 Marsh & McLennan Agency LLC Full time

    Description: About Marsh McLennan Agency Midwest  Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Job OverviewAs a Client Services Associate at TN Ireland, you will play a critical role in delivering exceptional customer experiences. Your responsibilities will include resolving client inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to client inquiries via phone, email, or online chat.Resolve complex client service...


  • Dublin, Dublin City, Ireland Toast Tab, Inc. Full time

    Do you want to join a dynamic team that is revolutionizing the restaurant industry? As an Inside Sales Representative, you will play a critical role in driving growth and expanding our customer base. We're looking for someone who is self-motivated, creative, and flexible, with a proven track record of success in meeting and exceeding goals.About this roleYou...


  • Dublin, Dublin City, Ireland MUFG Investor Services Full time

    About MUFG Investor Services:We are a leading provider of investor services, delivering high-quality support to our clients. Our team is passionate about innovation, client focus, and career growth.The Role:We are seeking an experienced leader to join our Private Markets team as Executive Director, Client Operations, Head of Client Delivery Private Markets....


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About the RoleWe are seeking a talented Customer Service Representative to join our team at Cpl Healthcare. As a Customer Service Representative, you will be responsible for providing top-notch support to our clients' online community, responding to user inquiries with high-quality, speed, empathy, and accuracy.You will investigate and resolve issues...


  • Dublin, Dublin City, Ireland Codec Azure Full time

    Customer Service Representative Job DescriptionWe are seeking a Customer Service Representative to join our team at Codec Azure.The ideal candidate will possess excellent communication skills, be able to multitask with ease, and have a strong ability to maintain confidentiality.Key ResponsibilitiesMain Responsibilities:Provide exceptional customer service to...


  • Dublin, Dublin City, Ireland Teamworx Full time

    We are seeking an exceptional Customer Service Representative to join our team at Teamworx. As a key member of our customer-facing team, you will play a crucial role in delivering outstanding service experiences to our clients.Job DescriptionAs a Customer Service Representative, you will be responsible for:Processing customer sales orders with precision and...


  • Dublin, Dublin City, Ireland Link Personnel Services Full time

    We are seeking a skilled Client Services Liaison to join our team at Link Personnel Services. In this role, you will be the key point of contact for clients, providing them with exceptional service and support.Responsibilities:Welcome and assist clients with professionalism and warmth.Manage a high volume of telephone calls effectively.Coordinate internal...


  • Dublin, Dublin City, Ireland Interactive Brokers Full time

    Job DetailsInteractive Brokers is seeking a highly skilled banking professional to fill the role of Financial Services Expert: Funds. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our company.About UsWe are a global financial services company with a reputation for innovation and excellence. Our team is...


  • Dublin, Dublin City, Ireland Arachas Corporate Brokers Ltd Full time

    The Customer Service Insurance Representative role at Arachas Corporate Brokers Ltd is ideal for individuals who are passionate about delivering exceptional customer service. As a representative, you will be responsible for providing professional advice and guidance to clients on suitable insurance products. Your key responsibilities will include:Delivering...


  • Dublin, Dublin City, Ireland Reed Global Full time

    We are looking for a Customer Service Representative to join our team at Reed Global. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to clients, colleagues, and visitors alike.The ideal candidate will possess strong communication skills, with experience in responding to customer inquiries....