Night Manager

3 days ago

Dublin, Dublin City, Ireland Dalata Hotel Group Full time
Overview

Join to apply for the Night Manager role at Dalata Hotel Group.

Dalata Hotel Group is committed to promoting from within and supporting career development through our Dalata Academy programmes, courses and learning tools. We aim to provide opportunities to learn from senior team members and mentor you as you grow. We are expanding our team with a focus on internal opportunities for career progression.

Benefits
  • Free employee meals on duty
  • 50% Off F&B in all properties
  • €/£60 employee rate on rooms for all Dalata-owned hotels
  • 30% off rate for your Friends & Family
  • Extra AL day for every year worked (5 days to a maximum of 5 days)
  • Employee Assistance Programme
  • Cycle to Work Scheme/Transport Schemes
  • SAYE (Save As You Earn Scheme)
  • Pension access (Ask your HR Manager for local pension information)
  • Development opportunities through Dalata Academy to support your career journey
  • Staff appreciation initiatives, team-building activities and charity events
Your Job
  • Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
  • Guest relations
  • Responsible for overall health and safety at night, including fire walks, security checks, and any other relevant health and safety duties (e.g., first aid)
  • Perform front office duties, including running the night audit report and check-in/check-out of guests
  • Manage the team of Night Porters and their nightly tasks
  • Food and Beverage service at night
  • Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards
  • Lead and develop the Night team, helping them prepare for the next step in their careers
  • Contribute to the strategic running of the hotel
What You Will Need
  • 2–3 years in a similar night or reception role
  • Excellent knowledge of the hotel business
  • Previous hospitality experience is essential
  • Good computer skills and knowledge of Opera
  • Knowledge and experience of using the Brilliant electronic front office system
  • Excellent leadership and people development skills
  • Excellent organisational skills with ability to oversee and delegate work
  • A warm, friendly and approachable personality with staff and guests
  • Ability to work on their own initiative and as part of a team
About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We focus on growth and expansion to spread our unique care for guests globally. Our hotels are in Ireland, the UK, Germany and the Netherlands, with plans to expand further in the UK, Dublin and Continental Europe. We offer internal development programmes to help employees grow and advance their careers. Dalata Hotel Group Plc is an Inclusive Employer, and we encourage applicants from all backgrounds and abilities. If you require accommodations during the application process, please highlight your needs when applying.


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