Engineering Manager II, Guest Engagement

Engineering Manager II, Guest Engagement

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Because our technology is purpose-built for restaurants, by restaurant people - and increasingly shaped by AI in both what we build and how we build - restaurants can trust that we'll deliver on their needs for today while investing in the experiences that will power their restaurant of the future.

We're seeking an Engineering Manager II to work within our team focused on building CRM systems that empower restaurants to drive engagement, retention and growth. The team will help shape the future of how restaurants use technology to connect with their guests - increasingly through AI-powered tools and experiences that drive automation, personalization and smarter decision-making. You will be a key part of a high-impact, high-ownership engineering team solving complex challenges in a fast-moving product space. Your leadership will be grounded in balancing technical excellence alongside a strong product mindset to solve for continuous growth within both the team and our product space. You'll also be a force multiplier by driving adoption of AI in engineering processes, such as code generation, quality analysis and testing, to elevate delivery and innovation.

Responsibilities

• Drive strategic execution and delivery of CRM product capabilities, including AI-powered personalization, segmentation and engagement features.
  
• Lead and scale a high-performing team of 4-8 engineers through coaching, fostering a shared sense of ownership and purpose.
  
• Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building—setting the bar for an AI-first engineering organization.
  
• Collaborate deeply with Product and UX to shape product direction, prioritize effectively and ensure the "why" is always clear.
  
• Set and uphold high standards of technical quality, growth mindset and product thinking within your team.
  
• Ensure operational excellence, including monitoring, performance and fast resolution of production issues.
  
• Drive iterative learning through experimentation, measurement and refinement of guest engagement tools and campaigns.
  

Qualifications

• Proven success leading high-performing engineering teams building user-centric SaaS products.
  
• Demonstrated ability to set and uphold a high bar for technical quality, team culture and impact.
  
• Experience leading in ambiguous, fast-evolving environments without losing momentum or team morale.
  
• Strong product mindset: You understand user needs and company strategy, align engineering with business impact and think across the full customer lifecycle.
  
• Experience with AI in software development workflows, from code assistance to testing and documentation.
  
• A desire to build and support a diverse, collaborative, mission-driven team.
  
• Familiarity with marketing technology (MarTech), CRM platforms is a bonus.
  

Our Tech Stack

• A core of Java & Kotlin based backend services.
  
• React SPAs leveraging Tailwind, GraphQL and Storybook.
  
• Android app built in Java & Kotlin running in the restaurant.
  
• PostgreSQL, DynamoDB and OpenSearch for persistence.
  
• Pulsar, Camel and RabbitMQ for message-based integrations.
  
• And many more technologies that help us build a top class platform.
  
• This role requires a minimum of two days per week in our Dublin office.
  

AI at Toast

At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Benefits

Our spread of total rewards is competitive and designed to attract, retain and motivate the best people. Our total rewards package goes beyond earnings and supports a healthy lifestyle with flexibility to meet changing needs. Learn more about our benefits at

Diversity, Equity, and Inclusion

At Toast, our employees are our secret ingredient—when they thrive, we thrive. We embrace diversity with authenticity, inclusivity, respect, and humility, embedding these principles into our culture and design to create equitable opportunities for all.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work to empower the restaurant community.

Apply today Toast is committed to an accessible and inclusive hiring process. We strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to penalties and civil liability.

Details

• Seniority level: Mid-Senior level
  
• Employment type: Full-time
  
• Job function: Quality Assurance and Engineering
  
• Industries: Software Development, Technology, Information and Internet, and IT Services and IT Consulting
  
• Location: Dublin, County Dublin, Ireland
  

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