general manager

2 weeks ago

Passage West, Cork, Ireland Capriotti's Sandwich Shop Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
Summary: Responsible for the overall success and operations of Capriottis Restaurant location. Exceptional customer service is a major component of this position.

Duties and Responsibilities:

General/Compliance:
  • Responsible for ensuring staff compliance with government regulations, company policies, and Capriottis procedures.
  • Completes University of CAPRIOTTIS courses as directed.
  • May be required to cover the shifts of other managers and employees and respond to emergency calls when not scheduled to work.
Customer Service:
  • Ensures that customers are greeted in a cheerful and helpful manner.
  • Informs and educates staff regarding survey results and secret shopper program.
  • Resolves any customer complaints or service issues not resolved by the supervisors.
  • Responds to negative surveys and corporate complaints.
Inventory:
  • Submits orders for additional inventory/stocks, including beverages.
  • Ensures that physical counts of the inventory are recorded and reconciled on a weekly basis.
  • Conducts inventory audits to verify inventory levels and inspects freezer and other food storage areas to ensure proper food rotation.
Cash Handling:
  • Responsible for following and ensuring compliance with the company's cash handling policies.
  • Prepares bank deposits, bank bags, and change orders.
  • Picks up change orders and drops off bank deposits.
Reporting and Business Records:
  • Maintains business records as outlined in the CAPRIOTTIS Operations Manual.
  • Ensures that temperature (morning and evening), waste logs, and daily cleaning lists are properly completed.
  • Records and ensures that employee and complimentary meals are logged in the POS system.
  • Reviews daily logs and investigates any discrepancies, making corrections as needed.
  • Submits Weekly Inventory Sales Reports and prepares sales reconciliation reports.
  • Generates reports for the corporate office as needed and analyzes reports to identify inventory issues, sales trends, staffing needs, and other business trends.
Maintenance:
  • Ensures that cleaning task lists and maintenance procedures are completed as outlined in the CAPRIOTTIS Operations Manual.
  • Inspects equipment regularly and ensures that equipment maintenance schedules are followed.
Payroll and Human Resources Management:
  • Reviews and approves staff work schedules prepared by the assistant manager.
  • Ensures that sales history data is properly utilized and payroll budgets are maintained.
  • Conducts staff meetings and safety trainings as required.
  • Ensures that pre-shift meetings are conducted to inform staff of store goals and other pertinent information.
  • Communicates consistently with managers and supervisors regarding store operations.
  • Makes hiring decisions and oversees performance review and incentive programs.
Marketing:
  • Implements local and national marketing initiatives.
  • Plans special events and promotions.
  • Maintains a safe and sanitary environment in all areas.
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