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UX Researcher
1 month ago
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Stats Perform is the market leader in sports tech. We provide the richest and most trusted sports data available and are at the forefront of the latest advancements in AI and machine learning to turn this data into something magic.
We entwine our extensive back-catalogue of data in with innovative products and machine-learning to deliver insights, predictions, and super-fast data for a variety of sporting organisations worldwide, plus the biggest names in media and broadcast.
We partner with top-flight teams, leagues, coaches, betting companies, broadcasters, media outlets, gaming specialists and professional bodies to improve the overall experience for sports fans. We constantly collect the most detailed sports data to enhance a wide range of sports competitions, from tennis to soccer to basketball and more. Stats Perform is the knowledge bank behind it all.
But data and technology is only half of the package. We need great people to fuel the engine. And that's where you come in…
We are seeking a skilled and versatile UX Researcher to join the team. This role is hybrid and can be based across various locations in Europe. You'll work closely with Product Designers and Product Managers to ensure that user needs and behaviours are central to every decision. This role requires proficiency in qualitative and quantitative research methods, a strong understanding of user analytics platforms, and the ability to synthesize data into actionable insights.
Responsibilities:
- Plan and execute evaluative research to assess and improve user interfaces, including usability testing, heuristic evaluations, and A/B testing.
- Conduct generative research to explore user needs, motivations, and behaviors for non-interface-based projects (e.g., workflows, services, or conceptual ideas).
- Use qualitative methods such as user interviews, contextual inquiries, and diary studies to uncover deep user insights.
- Leverage quantitative data from analytics platforms like Pendo, Google Analytics, or similar to identify trends, measure user behavior, and validate research findings.
- Synthesize research data into actionable insights, producing reports and presentations that drive design and product decisions.
- Work closely with Product and Design teams to define research objectives, align on hypotheses, and identify key metrics for success.
- Advocate for the user throughout the product development lifecycle, ensuring their needs and pain points are represented in decision-making.
- Build and maintain research artifacts, including user personas, journey maps, and research repositories.
- Stay current on industry trends, tools, and methodologies to ensure best practices in UX research.
Required Qualifications:
- 3-5 years of experience in UX research or a related role.
- Proficiency in qualitative and quantitative research methods, including usability testing, surveys, and user interviews.
- Experience with user analytics platforms such as Pendo, Google Analytics, Mixpanel, or similar tools.
- Ability to analyze and interpret behavioral data and connect it to broader user insights.
- Excellent communication and storytelling skills, with the ability to present research findings to diverse audiences.
- Strong collaboration skills, working effectively with cross-functional teams including design, product management, and engineering.
- Bachelor's in Human-Computer Interaction, Psychology, Sociology, Data Science, or a related field.
- Experience working in sports, betting, or data-intensive environments is a plus.
Desired Qualifications:
- Familiarity with tools for survey creation (e.g., Typeform, Pollfish, Qualtrics, VoicePanel) and usability testing (e.g., UserTesting, Lookback).
- Experience developing and maintaining UX research repositories.
Why work at Stats Perform?
We're a unique organization with a unique culture of care, competition and collaboration. Our 'One Team' ethos means that we take care of each other, through initiatives such as Mental Health Days Off and 'No Meeting Fridays' and of course, flexible working.
We pull together to build a better environment for all – from volunteering activities to fundraisers to participating in Employee Resource Groups. We will embrace all you have to offer at Stats Perform – your ideas, your passion, your life experiences and in return we'll give you a great place to work.
Diversity, Equity and Inclusion at Stats Perform
By joining Stats Perform, you'll be part of a team that celebrates diversity. You will be contributing to an organization that is committed to ensuring a sense of belonging and inclusivity is felt by all. We're collectively responsible for creating and maintaining an inclusive environment, and that's why our Diversity, Equity, and Inclusion goals underpin our core values. With increased diversity comes increased innovation, more creativity and ensures we're best placed to serve our clients and our communities, so we will continue to seek diversity and equity in all we do.
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