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Hotel Receptionist

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The Municipal District of Adare Rathkeale, Ireland The iNUA Hotel Collection Full time

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Job Description

JOB DESCRIPTION - RECEPTIONIST

PURPOSE OF JOB: To ensure that our guests are warmly and efficiently looked after during their stay while maintaining the agreed standards of customer care. To ensure effective controls are adhered to regarding all accounting procedures.

RESPONSIBLE TO: Front Office Manager

RESPONSIBLE FOR: Smooth and efficient running of Reception.

MAIN DUTIES:

  1. To arrive at work on time and dressed to the agreed company standard/uniform.
  2. To always ensure to have knowledge of conferences, meetings occurring in the hotel on a daily basis.
  3. To ensure the reception area is always kept clean and tidy. All delph must be returned to the kitchen after each meal.
  4. To ensure all guests coming to the reception desk are welcomed with a smile and in a warm and welcoming, friendly, prompt and efficient manner.
  5. To ensure all agreed services are offered e.g. dinner reservations, wake up calls etc. as per Four Star standard criteria.
  6. To ensure all guests queries, requests and reservations are dealt with quickly and efficiently.
  7. To carry out all tasks effectively.
  8. To ensure the telephones are answered promptly and in a warm and welcoming, friendly manner to the agreed standard and to ensure no call is left on hold waiting for someone without returning to them. Also to efficiently transfer calls to the correct extensions.
  9. To ensure that guests coming into the hotel are never ignored while answering the phone or dealing with another guest. Always ensure to make eye contact when speaking with a guest.
  10. To deal with complaints in an efficient and attentive manner and to inform the Duty Manager of any incidents.
  11. Daily, practice constant liaison with the accommodation department re: arrivals, room blockings and room status.
  12. Thorough and complete handover is carried out at end of each shift.
  13. To have details of all local amenities, religious services, travel information etc. to hand for guests use.
  14. To always be aware of groups arriving/checking out and to be familiar with billing of same.
  15. To ensure that any guests enquiries are responded to effectively and in a polite and professional manner.
  16. To be on hand for any individuals/groups checking in/out and to ensure a quick and efficient check in/check out.
  17. To accurately record at time of booking all Restaurant reservations and liaise with the Restaurant Co-Ordinator re:same.
  18. To ensure all telephone/email messages are delivered to the guest/person immediately and that any messages are correctly taken and passed on efficiently.
  19. To ensure all billing is done to the agreed standard and to liaise with accounts to alleviate any problems.
  20. To ensure all bar charges/restaurant charges/atrium charges are posted on guests bills.
  21. Ordering bank change when necessary. Ensuring that Department floats are signed in and out and recording of same.
  22. To ensure deposits are dealt with to the agreed standard.
  23. Handling Safe Deposits for guests.
  24. To ensure all cash floats are maintained at the amounts agreed.
  25. To ensure adequate security regarding cash handling.
  26. To ensure all reports/machine/cash are balanced on a shift basis where applicable.
  27. To check all petty cash is authorized by management.
  28. To check ledger bills before going to accounts with Front Office Manager.
  29. Maximizing all sales opportunities at desk.
  30. To be aware of and comply with company policy regarding:
  • Fire
  • Health and Safety
  • Customer Care
  • Hygiene
  • Security
To read, understand and carry out your responsibilities as defined in the Health and Safety Statement (Copy available in the HR Office) and The Staff handbook (Copy available in the HR Office).To attend meetings/training sessions as required.To carry out any other reasonable requests by Management.Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Restaurants

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