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Change Manager

1 month ago

Dublin, Dublin City, Ireland 360 Search Full time

Role Overview

The Change Manager will oversee and manage the implementation of business change programs. This includes planning, executing, and evaluating change initiatives to align with the organization's strategic goals.

A significant aspect of this role will be delivering on the technology development roadmap to support planned growth. The successful candidate will act as a key liaison between internal teams (operations, product, finance, and growth) and external technology partners.

Key Responsibilities

Program Management
  • Lead and manage prioritized business change programs to ensure they are delivered on time, within budget, and to required standards.
  • Collaborate with outsourced development teams and platform leads to align stakeholders on deliverables.
  • Develop and maintain project plans, timelines, and RAID logs.
  • Identify dependencies and resource requirements for change programs.
  • Work with stakeholders to define objectives, success metrics, and deliverables.
Delivery of the Change Programme
  • Implement tailored change management strategies to align with the organization's priorities.
  • Conduct impact assessments and devise mitigation strategies to minimize disruptions.
  • Embed change initiatives into the organization's culture for long-term adoption.
Stakeholder Engagement
  • Serve as the primary contact for internal and external stakeholders throughout change programs.
  • Facilitate updates, feedback sessions, and change readiness assessments.
  • Build strong, collaborative relationships across all levels of the organization.
Communication and Training
  • Develop and implement effective communication plans to support change initiatives.
  • Create and deliver training materials to help employees adopt new processes, tools, or policies.
  • Address resistance to change through proactive engagement and support.
Performance and Reporting
  • Monitor and evaluate the effectiveness of change initiatives, leveraging data-driven insights to make adjustments.
  • Provide regular progress reports to senior management, highlighting risks, achievements, and next steps.
  • Ensure compliance with regulatory, governance, and corporate standards across all programs.

Candidate Profile

Essential

  • Proven experience managing complex change programs, ideally in the health insurance, healthcare, or financial services sectors.
  • Strong understanding of change management frameworks (e.g., PROSCI, ADKAR).
  • Advanced project management skills and experience with tools like MS Project, Jira.

Desirable

  • Certification in Change Management or Project Management (e.g., PMP, Prince2).
  • Experience in digital transformation or implementing AI-driven tools.

Skills and Competencies

  • Proficiency in business analysis tools (e.g., JIRA, Confluence).
  • Familiarity with health insurance operations and regulations.
  • Expertise in innovation frameworks and process improvement methodologies (e.g., Lean, Six Sigma).

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