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Customer Service Administrator

1 month ago

Kilkenny, Kilkenny, Ireland Bausch+Ströbel SE + Co. KG Full time

Company Description

Bausch + Ströbel Ireland, a subsidiary of an international family-owned pharmaceutical company with over 50 years of industry expertise, is seeking a dedicated Customer Service Administrator to join our team in Ireland. We are committed to providing a collaborative and dynamic work environment, and we value individuals who can contribute to the success of our local Customer Service team through effective administrative support.

Role Description

This is a full-time/part-time role for a Customer Service Administrator at Bausch+Ströbel SE + Co. KG located in Kilkenny. The Customer Service Administrator will be responsible for ensuring customer satisfaction by providing support, service, and enhancing the overall customer experience through effective communication.

Responsibilities:

  1. Customer Service / Sales Support:
    1. Systematically record and manage all customer inquiries.
    2. Prepare quotations, order confirmations, invoices, reminders, and handle internal and external correspondence.
    3. Participate in the organization and execution of (project) meetings with customers, partners, and potential suppliers, as well as relevant specialist departments.
  2. Planning:
    1. Assist in coordinating appointments with customers.
    2. Manage travel arrangements, including hotel bookings, document preparation, authorization requests, and checking the delivery of required parts for service visits.
    3. Follow up on trips, including invoicing, allocation of receipts to orders, and ensuring service reports are complete.
  3. Order Monitoring:
    1. Create internal orders for specialist departments and ensure all details required to start the order are clarified.
    2. Confirm delivery dates for critical and/or urgent orders.
    3. Monitor the requirement dates of current orders.
  4. Administrative Support:
    1. Check business transactions for completeness and accuracy, reconcile with internal documents, and prepare notifications and reports.
    2. Prepare and monitor incoming payments and outgoing invoices.
    3. Verify service technician timesheets and ensure accurate recording in the system.
    4. Undertake small special projects to optimize processes at the site.

Qualifications:

  1. Commercial training or equivalent qualification.
  2. Strong customer focus with an affinity for customer service.
  3. Excellent organizational skills.
  4. Experience in administration and office organization.
  5. Confident use of MS Office, especially Excel and Word.
  6. Independent and meticulous working style.
  7. Ability to communicate effectively and work collaboratively in a team.
  8. Fluent in English (German language skills are an advantage).

What We Offer:

  1. Flat hierarchies and a friendly working atmosphere.
  2. Engaging projects and responsibilities.
  3. Support for flexible working hours and home office arrangements.
  4. Benefits and individual skills development opportunities.

Are you a proactive, detail-oriented individual seeking a varied role in a dynamic environment? Join us and contribute to the success of our team

Why Bausch + Ströbel:

At Bausch + Ströbel, we offer flat hierarchies, responsible projects and a friendly working atmosphere. We support you with flexible working hours, home office, benefits and individual skills development. If you are a proactive, detail-oriented individual interested in a varied role in a dynamic environment, we look forward to hearing from you.

Please submit your CV and cover letter to thomas.dermody@bausch-stroebel.com

Bausch + Ströbel Ireland is an equal opportunity employer.

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