Night-Time Customer Support Role

4 weeks ago

Cork, Cork, Ireland Arema Connect Full time
Overview

Arema Connect enables companies to deliver market-leading Customer Service 24 hours a day, 7 days a week. We deliver best-in-class Customer Support and Market Research services to national and international markets. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients' brands. Irish-owned and based in Cork, the organisation prides itself on the strength of its communications across multiple platforms including digital and telecoms support.

The position

We are currently looking for a Customer Service agent to support our 24x7 Nighttime and after-hours operations. You will be responsible for providing a top-class customer experience and administration tasks via telephone across nighttime shift patterns on Fridays & Saturdays. Shifts include -

  • 10 PM to 8 AM
  • 12 AM to 6 AM

Mandatory onsite training with an option to work remotely once training is fully completed.

Responsibilities
  • Manage customer queries via Telephone ensuring a high-quality service is delivered consistently;
  • Ensure the highest standards of customer service are upheld at all times;
  • Swiftly resolve customer queries with an emphasis on first contact resolution;
  • Partake in administration tasks;
  • Identifying customer needs and providing the right solutions to customers;
  • Meet performance goals and objectives.
The role
  • Telephone Answering support;
  • Maintaining an up-to-date knowledge of procedures;
  • Answering customers\' enquiries via telephone;
  • Administrative duties;
  • Highlighting trends and issues to the daytime team;
  • Compiling handovers to daytime agents.
Requirements & Beneficial Attributes
  • The ability to multitask.
  • Customer-focused and empathetic;
  • Time Management;
  • Flexible to changing business requirements and operations;
  • Good interpersonal and customer care skills.
Skills
  • Excellent communication skills;
  • Customer Service experience is favourable;
  • Team & People Skills;
  • Detail-oriented.
Next Steps

If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com


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