Night-Time Customer Support Role

6 days ago

Cork, Cork, Ireland Arema Connect Full time
Overview

Arema Connect enables companies to deliver market-leading Customer Service 24 hours a day, 7 days a week. We deliver best-in-class Customer Support and Market Research services to national and international markets. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients' brands. Irish-owned and based in Cork, the organisation prides itself on the strength of its communications across multiple platforms including digital and telecoms support.

The position

We are currently looking for a Customer Service agent to support our 24x7 Nighttime and after-hours operations. You will be responsible for providing a top-class customer experience and administration tasks via telephone across nighttime shift patterns on Fridays & Saturdays. Shifts include -

  • 10 PM to 8 AM
  • 12 AM to 6 AM

Mandatory onsite training with an option to work remotely once training is fully completed.

Responsibilities
  • Manage customer queries via Telephone ensuring a high-quality service is delivered consistently;
  • Ensure the highest standards of customer service are upheld at all times;
  • Swiftly resolve customer queries with an emphasis on first contact resolution;
  • Partake in administration tasks;
  • Identifying customer needs and providing the right solutions to customers;
  • Meet performance goals and objectives.
The role
  • Telephone Answering support;
  • Maintaining an up-to-date knowledge of procedures;
  • Answering customers\' enquiries via telephone;
  • Administrative duties;
  • Highlighting trends and issues to the daytime team;
  • Compiling handovers to daytime agents.
Requirements & Beneficial Attributes
  • The ability to multitask.
  • Customer-focused and empathetic;
  • Time Management;
  • Flexible to changing business requirements and operations;
  • Good interpersonal and customer care skills.
Skills
  • Excellent communication skills;
  • Customer Service experience is favourable;
  • Team & People Skills;
  • Detail-oriented.
Next Steps

If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com


#J-18808-Ljbffr

  • Full Time Night Shift Attendant

    2 weeks ago

    Cork, Cork, Ireland Thegoodshepherdcentrekilkenny Full time

    OverviewJoin to apply for the Full Time Night Shift Attendant role at The Good Shepherd Centre Kilkenny.Job Description: Full-time Night Shift Attendant / Support Worker - Tipperary. Location: GSCK Clonmel, Co. Tipperary.ResponsibilitiesTo comply with all policies and procedures and to adhere to the ethos of GSCK. You have an obligation to familiarise...

  • Night Shift Support Worker

    2 weeks ago

    Cork, Cork, Ireland beBeeCare Full time €35,000 - €55,000

    Job Description:We are seeking a dedicated and compassionate Night Shift Support Worker to join our team.This role is responsible for providing a non-directive support and advocacy service to service users, promoting their participation and social interaction with the community. The successful candidate will work as part of a team to create and maintain a...

  • Night Resident Support

    2 weeks ago

    Cork, Cork, Ireland beBeeService Full time €1,425

    Role OverviewWe are seeking an individual to cover the front desk and respond to students' enquiries as a Night Assistant.The role involves assisting with check in and check out of residents' rooms, ensuring communal areas are clean, tidy and well maintained, getting involved with wellbeing and social events, and ensuring a safe and secure environment for...

  • Night Supervisor

    2 days ago

    Cork, Cork, Ireland Dalata Hotel Group Full time

    Job Ref: DAL2900 Branch: Clayton Hotel Cork Location: Clayton Hotel Cork, Cork Salary/Benefits: Competitive Salary Contract type: Contract Hours: Full Time Shift pattern: 22.30pm to 7.30am Hours per week: 39h Posted date: 15/09/2025 Closing date: 17/10/2025 Night Supervisor Benefit from Dalata Academy programmes, courses and learning tools that equip you...

  • Night Concierge

    1 week ago

    Cork, Cork, Ireland Fresh Property Group Limited Full time

    Join our team at Broga House as a Night Concierge.Broga House is looking to appoint a Night Concierge to join their team.The role offers 40 hours per week to be worked across three nights – specific hours can be discussed at interview.About the roleDo you have a proactive attitude and a passion for delivering excellent customer service?Are you someone who...

  • Night Concierge

    1 week ago

    Cork, Cork, Ireland Fresh Property Group Limited Full time

    Join our team at Broga House as a Night Concierge.Broga House is looking to appoint a Night Concierge to join their team. The role offers 40 hours per week to be worked across three nights – specific hours can be discussed at interview.About the roleDo you have a proactive attitude and a passion for delivering excellent customer service? Are you someone...

  • Night-Time Customer Service Representative

    6 days ago

    Cork, Cork, Ireland beBeeCustomerExperience Full time €28,000 - €42,000

    Customer Service Representative RoleWe are seeking a highly skilled and experienced customer service representative to join our team. The ideal candidate will possess excellent communication skills, be able to multitask, and demonstrate a customer-focused approach.Job Description:This role involves providing top-class customer experience via telephone across...

  • Customer Support Role

    5 days ago

    Cork, Cork, Ireland beBeeCustomerService Full time €38,000 - €42,000

    Customer Service RepresentativeWe pride ourselves on offering customers the biggest range of products around. And that's not just food, but everything from clothes and kettles to financial services.But did you know we offer the biggest job opportunities too? With stores across the UK and Ireland, and a variety of roles, we are always looking for people who...

  • Night Supervisor

    1 day ago

    Cork, Cork, Ireland Dalata Hotel Group Plc Full time

    Night SupervisorBenefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you.We are committed to promoting from within, so your dedication can lead to exciting internal opportunities.If you are ready to enhance your career and make...

  • Night Supervisor

    2 days ago

    Cork, Cork, Ireland Dalata Hotel Group plc Full time

    Night SupervisorBenefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you.We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and...