Claims Processor

3 weeks ago

Dublin, Dublin City, Ireland Sedgwick Full time

Join to apply for the Claims Processor role at Sedgwick

Overview

As a Claims Processor, you are the first point of contact for the policyholder. You will provide information, support, and reassurance to customers while delivering quality, accuracy and adhering to procedures and SLA's.

Responsibilities
  • Taking inbound calls from customers relating to new and existing claims
  • Capture all information regarding the claim accurately and promptly
  • Assessing claim details and arranging settlement promptly and efficiently
  • Keep an accurate record of all actions carried out (e.g., all telephone conversations must be suitably detailed)
  • Offer advice to customers on the process and what to expect
  • Deliver a positive service with an empathetic approach where necessary
  • Contribute toward the success of team and individual SLA's
  • Assist Team Leader and other team members to nurture an excellent team environment
  • Provide recommendations to team management on how to improve process, service, and customer experience
  • Work to achieve agreed metrics in settlement rates, calls answered, and claims completions
Qualifications/Skills
  • Minimum competency requirements progressing towards APA/CIP Qualification
  • Excellent customer service experience and skills
  • High level of proficiency in Word, Excel, and PowerPoint
  • High level interpersonal and communication (verbal/written) skills
  • Effective time management
  • Strong organizational and accuracy skills with attention to detail
  • Results/Target driven

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.


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