Senior Customer Operations Administrator

3 weeks ago

Navan, Meath, Ireland Utmost International Full time
Job Details: Senior Customer Operations Administrator - Claims

Utmost is seeking a Senior Customer Operations Administrator with Italian language proficiency to join our Claims team on a permanent basis, based full time in either our Dublin or Navan offices.

Key Responsibilities:

  • Ensure processing of own tasks within agreed SLA.
  • Be open to take on new tasks when required.
  • Ensure adherence to policies and procedures across the various products and business lines.
  • Embrace a risk-aware mindset and ensure any issues/risks are identified and brought to management attention in a timely manner.
  • Portray a mindset of continuous improvement and innovative thinking.
  • Bring ideas and improvements to the table and operate a can-do attitude.
  • Complete all tasks in a manner cognizant of the following measures: End to end timelines, First point resolution, removal of waste, Customer effort, Costs.
  • Use initiative for problem solving and identification of improvement measures.
  • Identify opportunities to enhance customer experience.
  • Support the roll out of strategic projects and initiatives as required.
  • Support new starters and junior members in training and share knowledge throughout the team.
  • Become familiar with team volumes, metrics, and reporting on MI.
  • Identify where further support is required for junior members.
  • Maintain and develop relationships with all key stakeholders such as sales, clients, and intermediaries.

Key Requirements:

  • A deep understanding of the risk and compliance environment.
  • Strong customer focus with a proven track record of implementing market-leading service improvements.
  • Role holder must have a proven track record of delivering best practice in operational process and service delivery.
  • Determined and focused individual with strong time management and analytical skills.
  • Ability to work under pressure and to meet tight deadlines while displaying strong attention to detail.
  • Service focused individual.
  • Ability to work in a team, to work on own initiative, to plan and organise workloads effectively to meet deadlines.
  • Role holder must be curious and ambitious, willing to propose thought-provoking and innovative ideas.
  • Act as a role model to the team and demonstrate the ability to mentor and coach other team members.
#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Navan, Meath, Ireland Unilin Insulation - UK & Ireland Full time

    Join to apply for the Customer Service Representative role at Unilin Insulation - UK & Ireland4 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at Unilin Insulation - UK & IrelandGet AI-powered advice on this job and more exclusive features.Your future jobUnlin Insulation (Navan) is currently recruiting for...

  • Senior Hospitality Operations Manager

    16 hours ago

    Navan, Meath, Ireland beBeeHospitality Full time €40,000 - €60,000

    Senior Hospitality Operations ManagerWe are seeking a seasoned Senior Hospitality Operations Manager to lead the daily operations of a prestigious 4-star hotel in Meath. As a key member of the senior management team, you will be responsible for ensuring seamless guest experiences and high-quality service delivery across all departments.Key...

  • SAP Masterdata Administrator

    4 weeks ago

    Navan, Meath, Ireland UNILIN Full time

    Unilin Insulation Ireland is currently recruiting for a SAP Masterdata Administrator.As a SAP Masterdata Administrator, you will play a key role in supporting the Finance and Masterdata team through the accurate creation and maintenance of material master data within SAP. This role is integral to ensuring data integrity, process efficiency, and seamless...

  • Operations Coordinator

    2 weeks ago

    Navan, Meath, Ireland beBeeLeadership Full time €40,000 - €55,000

    Frontline Operations CoordinatorWe are seeking an experienced Frontline Operations Coordinator to join our team in a prestigious 4-star hotel setting.Key Responsibilities:Deliver exceptional customer service, providing a consistently warm welcome and high-quality experience for guests throughout their stay.Act as a key liaison between guests and staff,...

  • Customer Experience Specialist

    15 hours ago

    Navan, Meath, Ireland beBeeService Full time

    Customer Service RoleAs a key member of our service team, you will play a crucial role in delivering exceptional customer experiences. Your primary responsibility will be to handle inbound calls and emails with professionalism and efficiency.Excellent communication skills are essential for this position, as you will need to interact with customers in a...

  • Home Care Coordinator/Scheduler

    2 weeks ago

    Navan, Meath, Ireland Bluebird Care Dublin West & Meath Full time

    Purpose of role:We are seeking a highly organized and detail-oriented experienced Home Care Coordinator/Scheduler to aid the day-to-day operations of our office. The ideal candidate will be responsible for ensuring that office functions run smoothly, managing administrative tasks, and supporting all office staff with various operational needs.Key...

  • Overnight Customer Assistant

    3 weeks ago

    Navan, Meath, Ireland Circle K Full time

    Join to apply for the Overnight Customer Assistant role at Circle K1 day ago Be among the first 25 applicantsJoin to apply for the Overnight Customer Assistant role at Circle KGet AI-powered advice on this job and more exclusive features.Come work with usCircle K, Trim Rd, Dillonsland, Navan, Co. Meath, C15 DC8W is now hiring for a Part-time, Overnight...

  • Retail Operations Manager

    16 hours ago

    Navan, Meath, Ireland beBeeLeadership Full time €45,000 - €55,000

    Unlock new career opportunities as a Retail Operations Manager. Drive business growth, optimize store performance, and deliver exceptional customer experiences.About the Role:Lead cross-functional teams to enhance sales, manage inventory, and control costsAnalyze data to inform strategic decisions and drive business resultsMaintain accurate financial...

  • Branch Advisor

    1 week ago

    Navan, Meath, Ireland hays-gcj-v4-pd-online Remote Work Freelance Full time

    Your new company One of Ireland's largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Customer Service official at North Dublin. Your new role You will be tasked in greeting and engaging with customers on banking hall floor – enquiring...

  • Site Operations Manager

    2 weeks ago

    Navan, Meath, Ireland beBeeOperational Full time €55,000 - €80,000

    Operations Leadership RoleThis is an exciting opportunity to oversee a team responsible for maintaining a safe, efficient, and high-quality work environment across multiple sites.About the Job:Key Responsibilities:Create and drive a culture of safety and wellbeing among team members.Analyse and implement process improvements to maintain quality and...