Pharmasource and Ostomysource Customer Service Technician

4 weeks ago

Dublin, Dublin City, Ireland Uniphar Group Full time
Pharmasource and Ostomysource Customer Service Technician

Citywest, Dublin — Permanent role

Overview

As a Pharmasource and Ostomysource Customer Service Technician, you will be the primary point of contact for customers, ensuring they receive exceptional service and support. Your responsibilities will include customer support and issue resolution.

Responsibilities
  • Assist Sales and Customer Services Manager and Team Lead in driving a Customer Service Team that provide a best-in-class customer service and achieve monthly sales targets
  • Contribute to the running of the PSOS Customer Service Team, ensuring strong time management and organisational skills are employed
  • Provide support to the PSOS Team Lead as required to resolve customer queries
  • Ensure customer orders are managed appropriately and in a timely manner within SLA
  • Maintain department product Master Data requirements
  • Establish a working relationship with all relevant vendors, raise orders, monitor backorders and track shipments where required
  • Liaise with various other Departments within Uniphar to resolve issues and achieve results
  • Assist the PSOS Team Lead and higher management to constantly review, monitor and provide improvements to all processes and systems within the Uniphar Group
  • Work with AP department and PSOS Team Lead to manage relevant vendor queries regarding price and quantity discrepancies to ensure vendor accounts remain up to date
  • Ensure all relevant regulatory paperwork is supplied to Uniphar when required
  • Comply with all Uniphar GDP processes and procedures and comply with regulations relating to supply of EMPs, Ostomy products and medical devices
  • Be aligned with Uniphar Group company strategy and focus including an in-depth knowledge of all relevant Work Instructions and SOPs
  • Complete any other designated task necessary as requested by Management
Qualifications, Experience & Skills
  • Relevant professional qualifications (Pharmacy Technician)
  • Previous customer service experience preferably in the pharmaceutical sector
  • Previous experience with SAP is a distinct advantage
  • Flexibility to provide extra hours during busy periods
  • Good IT skills (MS Office, PowerPoint, etc.)
  • Clear diction and a good telephone manner with a commitment to excellent customer service
Competencies
  • Ability to work on own initiative
  • Excellent communication skills (verbal, written, and presentation)
  • Professional liaison with customers, effective teamwork, and flexibility
  • Ambition, initiative, and openness to change in a fast-moving industry
  • Supportive of colleagues in a team environment
  • Adherence to Uniphar service values and ability to learn new processes and IT applications
  • Ability to work effectively in a team to achieve organisational goals

Equal Opportunity We are an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.


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