Customer Service Advisor

2 weeks ago

Galway, Galway, Ireland Total Talent Full time

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3 days ago Be among the first 25 applicants

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Job Description

We are actively seeking a full-time Customer Service Agent to join a high-performing and supportive administration team at a leading home-care services provider, serving a broad client base across the Republic of Ireland and Northern Ireland.

Job Description

We are actively seeking a full-time Customer Service Agent to join a high-performing and supportive administration team at a leading home-care services provider, serving a broad client base across the Republic of Ireland and Northern Ireland.

Key Responsibilities

  • Respond to patient and healthcare professional inquiries within a fast-paced, customer-centric setting.
  • Actively promote and generate new business across all personal insurance lines, including motor, home, farm, van, health, and marine policies
  • Liaise with internal teams and external partners to efficiently resolve delivery and logistics issues.
  • Process orders and assist field personnel utilizing a customized internal database system.
  • Maintain full compliance with CBI, CPC, GDPR regulations, and all internal policies at all times.
  • Consistently achieve and surpass established service level agreements.
  • Provide comprehensive administrative support to ensure smooth operational workflow.

Ideal Candidate Profile
  • Experience & knowledge in a personal insurance environment is essential.
  • APA/ CIP qualifications are an advantage.
  • You must be customer-focused, and committed to providing an excellent service to our clients
  • Strong interpersonal skills are essential

Skills

Time Management Communication Team Work DrivinSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesAdministrative and Support Services

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