Business Analyst
2 weeks ago
Direct message the job poster from Nicoll Curtin
Our client is seeking a Senior Business Analyst to join their dynamic team, operating within an Agile framework as part of the Customer Solutions Chapter. You will play a pivotal role in our Intelligent Automation product area, specifically within the Contact Center AI squad.
Responsibilities:
- Collaborate closely with squad leaders to provide product leadership and management.
- Prioritize iterative product releases to enhance customer experience.
- Develop and refine Epics, Themes, and Features into actionable user stories.
- Manage backlog and assist with prioritization.
- Facilitate demos of sprint deliverables and conduct impact analysis.
- Act as a Subject Matter Expert to support business partners across different functions.
- Communicate effectively to ensure alignment across multiple teams and stakeholders.
- Lead organizational readiness activities and address obstacles related to product delivery.
- Utilize Agile methodologies and tools such as Jira for backlog management.
- Stay abreast of internal and external market trends to inform product strategy.
Requirements:
- Proficiency in business analysis methodologies, including data analysis and user acceptance testing.
- Strong leadership, negotiation, and conflict resolution skills.
- Excellent communication and facilitation abilities.
- Agile mindset with experience in Agile backlog management tools.
- Ability to prioritize and manage multiple competing priorities effectively.
- Proficiency in MS Word, Excel, and PowerPoint.
- Customer-centric approach with a focus on delivering high business value.
Mid-Senior level
Employment typeContract
Job functionAnalyst
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