Business Analyst

2 weeks ago


Dublin, Dublin City, Ireland Nicoll Curtin Full time

Direct message the job poster from Nicoll Curtin

Our client is seeking a Senior Business Analyst to join their dynamic team, operating within an Agile framework as part of the Customer Solutions Chapter. You will play a pivotal role in our Intelligent Automation product area, specifically within the Contact Center AI squad.

Responsibilities:

  • Collaborate closely with squad leaders to provide product leadership and management.
  • Prioritize iterative product releases to enhance customer experience.
  • Develop and refine Epics, Themes, and Features into actionable user stories.
  • Manage backlog and assist with prioritization.
  • Facilitate demos of sprint deliverables and conduct impact analysis.
  • Act as a Subject Matter Expert to support business partners across different functions.
  • Communicate effectively to ensure alignment across multiple teams and stakeholders.
  • Lead organizational readiness activities and address obstacles related to product delivery.
  • Utilize Agile methodologies and tools such as Jira for backlog management.
  • Stay abreast of internal and external market trends to inform product strategy.

Requirements:

  • Proficiency in business analysis methodologies, including data analysis and user acceptance testing.
  • Strong leadership, negotiation, and conflict resolution skills.
  • Excellent communication and facilitation abilities.
  • Agile mindset with experience in Agile backlog management tools.
  • Ability to prioritize and manage multiple competing priorities effectively.
  • Proficiency in MS Word, Excel, and PowerPoint.
  • Customer-centric approach with a focus on delivering high business value.
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Analyst

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