Product Support Specialist

3 weeks ago

Dublin, Dublin City, Ireland MEG | Healthcare Quality Management Software Full time

Direct message the job poster from MEG | Healthcare Quality Management Software

MEG is seeking a talented Product Support Specialist to join our rapidly expanding product team.

In this role, you will play a critical part in the day-to-day administration of the product department. Your responsibilities will include maintaining documentation, creating training assessments, and engaging in various interesting projects.

You will work closely with the Head of Product and cross-functional teams to streamline processes, support product development, and contribute to the overall efficiency and success of the department. Your role will be integral to ensuring the seamless operation and continuous improvement of our product offerings.

If you're looking for a diverse company with a fun culture and the opportunity to develop as a professional, this might be the job for you.

Responsibilities:

  1. Administrative Support: Provide comprehensive administrative support to the product team, handling miscellaneous requests and ensuring smooth daily operations
  2. Create Learning Modules: Develop effective assessments and learning modules based on existing documentation and training materials to ensure teams and clients are well-versed in product features
  3. Documentation Management: Collaborate with the head of product and product support specialists to monitor development tasks, ensuring all documentation is current and accurately reflects product enhancements

Requirements:

  1. Excellent verbal and written communication skills to effectively collaborate with cross-functional teams, such as development, design, and marketing
  2. Experience with project management tools such as Jira, Trello, or Asana
  3. Basic understanding of product management principles
  4. Experience creating flowcharts or process flows

Nice to have:

  1. Experience or interest in using large language models and prompt engineering
  2. Exposure to and experience with tools and technologies such as Chat GPT, Scribe, and Figma.

Company Overview:

MEG's mission is to provide the best quality management platform for healthcare providers around the world, enabling them to sustainably deliver great care to every patient every time.

With a relentless focus on creating a better experience for the working lives of frontline staff, our team is united around building innovative technology solutions for healthcare teams that improve care quality standards and patient safety.

Already working with world-leading hospitals in more than a dozen countries across Ireland and the UK, the Middle East, Latin America, Australia and New Zealand, MEG is continuing its expansion in both local and international markets. We are hiring new members to our team to help us on this journey.

Our company has a remote-first mindset and is built on trust, communication and fun. We have an excellent collaborative work environment and offer our employees great experience across a range of different projects. We encourage team members to take an active role in developing their skills and give them plenty of autonomy and support to do so.

We are a global team with a global mindset. Cherishing and protecting diversity is core to our company culture. We are always looking to diversify the talent in our team. If you feel you don't quite meet all the criteria in the job spec but have the potential to do the role, we'd still love to hear from you.

Seniority level

Entry level

Employment type

Full-time

Industries

Hospitals and Health Care

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