Data Center Technician Trainee, Data Center Operations

Rack Decom Technician Trainee, Data Center Operations

Amazon Web Services (AWS) is growing rapidly, and we are looking for Trainee Data Center Technicians (DCT) to join our expanding team as part of our Work-Based Learning Program (WBLP).
Trainees will participate in our 12-week work and training program in our Data Centers.
As a DCT Trainee you will work as part of the Data Center Operations (DCO) Team overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. Our Data Centers are large-scale high-density centers where you will be working on changing the face of cloud technology.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

1. Ensure overall availability and reliability for our customers within our Data Centers
2. Install new rack equipment
3. Decommission existing racks
4. Repair and diagnose broken servers
5. Handle computer equipment and parts
6. Manage network gear during installation, decommissioning, and repair

In addition, all candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.
Physical Requirements:

1. Walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch. Work at heights and from ladders
2. Regularly lift and/or move up to 15 kg unassisted; and participate in group lifts for 16 kg or more
3. Must be able to lift loads of up to 22 kg and carry them for short distances
4. Continuously climb and descend stairs safely (applies to sites with stairs)
5. Reach and stretch to position equipment and fixtures while maintaining balance
6. Push or pull heavy objects into position
7. Daily travel between sites may be required
8. Ability to stand for long periods of time

A day in the life
In this role, you'll be working on our advanced ticketing system. You'll be part of a collaborative team that keeps our cloud infrastructure running smoothly, responding to both automated directives and team leadership with exceptional time management and adaptability. Your expertise in problem ticket tracking and escalation procedures will be crucial as you consistently meet and exceed Amazon's high standards for technical proficiency and operational excellence. This role is vital in maintaining the efficiency and reliability of our sophisticated data center infrastructure – you'll be working and supporting the face of Cloud technology in the region.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

BASIC QUALIFICATIONS

• Good communication skills, both written and verbal

• Ability to work well with others in a team environment

• Passionate about IT infrastructure and hardware

• Leaving Certificate

• 18 years or older

• Experience with Microsoft Office

• Ability to work 40 hours per week.

PREFERRED QUALIFICATIONS

This position also has a physical component requiring the ability to lift & rack equipment up to 20Kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.

- Familiarity with computer hardware components and operating systems
- Ability to manage work and priorities through a ticketing system and coordination with Manager
- Has taken STEM or vocational course curriculum
- Meets/exceeds Amazon's leadership principles requirements for this role
- Meets/exceeds Amazon's functional/technical depth and complexity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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