Insurance Advisor

The primary function of the Personal Insurance Advisor is to deliver excellent and efficient customer service that drives increased sales and business retention.

• Provision of a high standard of service to existing and new customers, ensuring the experience aligns with FBD's customer care ethos.
• Achieving targets for new business and retention through effective selling and retention skills.
• Executing policy amendments efficiently to meet customer expectations.
• Identifying opportunities for cross-selling and generating referrals to maximize business growth across channels.
• Handling calls efficiently to meet call answering objectives for both customers and the organization.
• Collaborating with team members to achieve overall targets.
• Ensuring compliance with all company systems and procedures.
• Maintaining up-to-date knowledge of the company's product range and compliance requirements, and completing relevant industry qualifications.
• Performing additional duties as required by management.

• Leaving Certificate or equivalent, or relevant third-level qualification.

• Excellent communication and organizational skills.
• Previous sales or customer service experience.
• Proactive, energetic, and positive attitude.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Strong teamwork skills.
• Target-driven and results-oriented.
• Problem-solving abilities.

This role is within Pay Band A of FBD's Graduate Pay Band.

FBD is an inclusive Equal Opportunity employer that considers applicants regardless of age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability, or social circumstances.