Hotel Receptionist

3 days ago

Maynooth, Co Kildare, Ireland Kilkea Castle Full time

We are currently recruiting for an experienced Full Time Hotel Receptionist to join our growing team here at Kilkea Castle

Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience. We are Great Place To Work 2024 certified and Georgina Campbell's Four Star Hotel of the Year 2024.

Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.

Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home.

Job Title: Hotel Receptionist

Reporting to: Front of House Manager

Job Description: The successful candidate will assume responsibility for the day to day operations of the Reception Area, greeting and assisting guests, managing reservations, checking in and out and addressing inquiries. Working closely with colleagues to ensure the highest standards of customer service, quality and service is achieved and provided to our guests.

Key Responsibilities

  1. To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
  2. To carry out cash handling procedures in accordance with Company Policy.
  3. Receive guests to the hotel by greeting them warmly and attending to their inquiries and answering inquiries over the phone.
  4. Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and make sure that all reservations cancelled are affected immediately to avoid confusion.
  5. Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
  6. Maintain orderliness at the front desk by arranging documents accordingly and always keeping the front desk area clean.
  7. Report issues of maintenance and malfunctioning appliances to the relevant department manager for quick repair to ensure guests comfort and satisfaction.
  8. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  9. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
  10. To keep up to date with room prices and special offers to provide accurate information to guests.

Skills/Requirements

  1. Minimum 1 years' experience in a premium reception environment is preferred.
  2. Working knowledge of HotSoft or similar hotel software an advantage.
  3. Good interpersonal and organizational skills.
  4. A passion for customer service.
  5. Ability to multitask and good crisis management skills.
  6. Maintain a professional appearance at all times.
  7. Excellent communication and customer service skills.
  8. Good IT and telephone skills.

Benefits

  1. Discounts across entire resort
  2. Competitive hourly rate
  3. Meals while on duty
  4. Employee recognition
  5. Bike to Work scheme
  6. Employee Assistance Programme and PRSA scheme.
  7. Continuous training and development
  8. Uniform provided*
  9. Gratuities*

*to relevant positions

Kilkea Castle is an equal opportunities employer


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