Team Manager Cork Area

2 weeks ago

Cork, Cork, Ireland TN Ireland Full time

Team Manager

To drive sales in your department while delivering a great customer experience and store environment. Collaborate with the store management team to support the daily running of the store and develop a high performing and engaged retail team.

Reports to: Department Manager / Assistant Manager

Job Description

This role will:

  • Motivate and organise your team to provide exceptional store environment and customer experience while optimising sales.

Key Responsibilities:

Sales & Customer Experience

  • Use all available data to gain full knowledge of your section/department's performance to drive sales and meet targets.
  • Manage stock file accuracy in your allocated section/department by using all available information.
  • Drive improved availability in-store with a consistent focus on size and option control to meet customers' expectations.
  • Responsible for commercial planning, period layout plans and planograms for your section/department.
  • Support colleagues to create commercial and inspiring displays in your section/department which enhance the customer experience attracting footfall and sales.
  • Carry out daily task allocation and daily rosters so that all Retail Assistants in your section/department are fully effective and engaged.
  • Manage the Tills and Fitting Rooms area when required to provide a fast, friendly and efficient shopping experience that delivers our customer promise.
  • Manage customer complaints and queries in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior management.

People

  • Organise and guide Retail Assistants in your section/department with a focus on developing their skills and knowledge to provide a great customer experience.
  • Motivate and engage the Retail Assistants in your team with an emphasis on employee experience, wellbeing, recognition and communication (Primark Way of Communicating).
  • Provide 'in the moment' coaching and training on the way of working with ongoing observation and feedback.
  • Assist with recruitment, on-boarding and development of Retail Assistants to create a high performing and engaged team that consistently delivers against standards and policies.
  • Support with Employee Relations queries with a view to resolving issues at the lowest possible level.
  • Carry out performance management activities with Retail Assistants, including absence management.
  • Communicate and promote Primark's ethical, environmental and charitable initiative 'Primark Cares'.
  • Effectively manage the performance of your team through regular feedback to support a culture of continuous learning and improvement and to deliver great customer service.
  • Leverage the performance and potential of your team by identifying and improving talent with regular feedback.
  • Manage Workday effectively by responding to requests within timescales and activating system delegation to other managers in your absence.

Operations / Cost Control

  • Oversee gap ordering and review orders before they are placed for your section/department.
  • Optimise stock levels to maximise sales in your section/department, through effective use of the Stock Replenishment System (PSR).
  • Manage all pricing in line with the Primark Pricing Principles guide, e.g. Monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed.
  • Assist the Store Manager with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility, including availability for emergency call outs.
  • Support the daily running of the store by adhering to all Primark's policies and procedures.

Skills & Experience

  • Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues.
  • Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
  • Good commercial awareness and understanding of local trading patterns.
  • Ability to guide and support a team to achieve results.

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