Data Protection Officer

2 weeks ago

Dublin, Dublin City, Ireland Wallace Myers International Full time

The Data Protection Officer will be responsible for ensuring that the organisation complies with data protection legislation, manages data subject requests, and oversees the complaints process to ensure timely, fair, and effective resolution. The post-holder will act as the primary point of contact for data protection and complaints management within the organisation.

Duties & Responsibilities
  1. Develop, maintain, and regularly update the organisation's Record of Processing Activities, ensuring all data processing activities are accurately documented in compliance with GDPR requirements. Collaborate with departments to identify and map data flows, assess risks, and implement appropriate controls to safeguard personal data.
  2. Monitor and ensure compliance with GDPR and relevant data protection regulations.
  3. Identify data protection-related risks and recommend controls to mitigate them.
  4. Implement and maintain data protection policies, procedures, and practices.
  5. Provide advice on data protection implications of new projects and initiatives.
  6. Support the collation of data required for legal, data, and Freedom of Information requests.
  7. Deliver training and guidance to staff on GDPR compliance and best practices.
  8. Conduct periodic audits to assess and monitor data protection compliance.
  9. Liaise with regulatory bodies, legal advisors, and senior management on data protection matters.
  10. Maintain confidentiality and ensure secure handling of sensitive data.
  11. Act as the designated Complaints Officer.
  12. Develop and oversee the complaints management framework in line with requirements.
  13. Ensure complaints are logged, investigated, and resolved within prescribed timelines.
  14. Liaise with relevant teams to coordinate responses and corrective actions.
  15. Identify trends in complaints and recommend improvements to policies and procedures.
  16. Provide training and guidance to staff on complaints handling.
  17. Prepare reports on complaints management for senior management and regulatory bodies.
Must Haves
  1. Experience in complaints handling and resolution.
  2. Own Transport.
  3. Demonstrate excellent organisational skills, have a keen eye for detail and the ability to multitask and deliver results against tight deadlines.
  4. Demonstrate a pragmatic and common-sense approach to problem solving.
  5. Have a down to earth, positive, can-do attitude, with the ability to work collaboratively in a small team as well as across the wider organisation.
  6. Must have flexible and adaptable working style.
  7. Ability to lead, direct, co-ordinate work, while providing consistent and quality support for communities.
  8. Effective interpersonal and communication (verbal and written) skills including skills in multi-disciplinary working and the ability to collaborate with colleagues.
  9. Proficient IT skills relevant to the role, to include Microsoft Office Excel, Word, SharePoint, OneDrive, Teams, Data Management and Complaints tracking.
  10. High degree of confidentiality.
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