System Development Manager

System Development Manager - Incident Management, Central Technical Operations Services (CTOS)

Join to apply for the System Development Manager - Incident Management, Central Technical Operations Services (CTOS) role at Amazon

System Development Manager - Incident Management, Central Technical Operations Services (CTOS)

Join to apply for the System Development Manager - Incident Management, Central Technical Operations Services (CTOS) role at Amazon

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Description

Amazon Central Technical Operations Services (CTOS) maintains high availability for the Amazon Retail Website and is the team that provides the first line of incident response to protect it. We make customer impacting events shorter, less frequent, severe, and impactful by providing large scale incident and response management. The Amazon Retail Website has hundreds of millions of customers globally who can be impacted by these types of incidents; the work we do to mitigate them helps real people at a tremendous scale. The CTOS team is front-and-center in driving down event duration by utilizing their deep technical expertise, operational experience, knowledge of best practices, and effective usage of incident management tools.

Description

Amazon Central Technical Operations Services (CTOS) maintains high availability for the Amazon Retail Website and is the team that provides the first line of incident response to protect it. We make customer impacting events shorter, less frequent, severe, and impactful by providing large scale incident and response management. The Amazon Retail Website has hundreds of millions of customers globally who can be impacted by these types of incidents; the work we do to mitigate them helps real people at a tremendous scale. The CTOS team is front-and-center in driving down event duration by utilizing their deep technical expertise, operational experience, knowledge of best practices, and effective usage of incident management tools.

This position will be part of a globally distributed team of 45+ professionals across Seattle, Austin, Dublin, and Sydney providing around the clock coverage. As a System Development Manager for the Dublin site, you will manage the regional team consisting of 14 engineers. You will lead the day-to-day delivery and execution of the Incident Management function and lead System Development tooling to improve service delivery and protect availability of the Retail website and internal corporate environments. It is a complex and constantly changing space, operating across dozens of countries, consisting of thousands of cloud-based services, built and maintained by tens of thousands of engineers, and serving hundreds of millions of customers. When it experiences major issues, your team will respond within minutes to ensure the best course of action is taken and impacts are minimized. This experience will expose you to everything Amazon has to offer, providing opportunity to interact with and influence leaders from across the Stores and Corporate businesses. We are an agile team with significant impact. If you can think big and want to be a part of a fast-moving team breaking new ground at , and you meet the qualifications below, we would like to speak with you

Basic Qualifications

• Bachelor degree or higher in Computer Science or related field.
• 8+ years of software development experience.
• Experience of having worked in at least one modern object-oriented programming language such as Java or C++.
• Proven track record of shipping large complex scalable systems/applications in an agile environment.
• Experience with professional software engineering best practices such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations
  
  

Preferred Qualifications

• Strong analytic and problem solving skills.
• Strong leadership, project planning, communication and execution skills
• Ability to handle multiple competing priorities in a fast-paced environment.
• Ability to communicate clearly with technical and non-technical stakeholders at all levels
• Confidence to drive and manage large conference calls
• Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Strong analytic and problem solving skills.
• Experience with large scale distributed systems.
• Experience of building solutions using AWS technologies.
• Experience with distributed services oriented architectures
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Development Centre Ireland Limited

Job ID: A2997013Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology, Consulting, and Engineering
• IndustriesSoftware Development

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