Full Time Call Answering Agent

1 day ago

Galway, Galway, Ireland Call Pal Call Answering Service Full time
Overview

Please note this is a Full Time position and an office based role.

Join Our Dynamic Call Pal Team

Are you ready to be part of a fast-growing, fun, and friendly team that's redefining customer service? Look no further At Call Pal, we're proud to provide top-notch service solutions for companies across the country. Our Galway City-based team handles over 1,000 calls a day for over 200 clients in industries like medical, legal, retail, health & wellness. And guess what? We're expanding—fast

Now, we're looking for YOU to join the Call Pal family If you're customer-focused, love working in a team, and want to grow your career, this is your chance. We provide comprehensive training, teaching you everything from handling multiple calls to managing customer queries making outbound calls and even diary management. Plus, with ongoing support, you'll always feel set up for success

Responsibilities
  • Handle inbound calls on behalf of our clients, representing their businesses with professionalism and care. You'll expertly direct calls, take detailed messages, and promptly forward them via phone call or email.
  • Engage in outbound lead generation, proactively reaching out to potential customers to help grow the client's businesses—your excellent communication skills will shine here
  • Quickly and efficiently manage client requests, queries, and suggestions, ensuring professional customer service in every interaction.
  • Promote our services and facilities, confidently sharing the benefits of what we offer with clients.
  • Assist with ad hoc administrative tasks to keep everything running smoothly behind the scenes.
  • Collaborate with the team to ensure all client needs are met, going above and beyond to exceed expectations.
Skills and Qualifications
  • Master multitasker—you can juggle multiple tasks at once.
  • Team player—someone with a positive attitude and a strong work ethic who thrives in a collaborative environment.
  • Ability to work in a high-pressure environment
  • Call Centre Experience—while it is a plus, we are happy to provide training to the right person.
  • Eager to learn—you're always ready to pick up new skills and grow with us.

We are big on career development—if you're passionate about advancing your career, we would love to help you along the way


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