Scaled Customer Success Manager, DACH

3 weeks ago

Dublin, Dublin City, Ireland Asana Full time

Our Scaled Customer Success program drives adoption and retention across a broader customer base. We're looking for a DACH Customer Success Manager (CSM) to join our team and partner with customers on how to best leverage Asana to achieve their unique business objectives. Your engagements with customers, while time bound, will result in their increased satisfaction with and confidence in Asana as their organization's work management solution. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as a thought partner and lifeline to customers. To the entire Asana team, you'll exemplify empathetic, customer-centricity.

This role is based in our Dublin office with an office-centric hybrid schedule. Along with most Asanas, you'll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.

What you'll achieve

  • Work with Asana customers across industries, functions, and stages of their customer journey in both time bound 1:1 and scaled manners
  • Drive customer outcomes and value via time bound engagements
  • Empower customers to become self-sufficient Asana champions, solving for their immediate needs while focusing on their long term success, value realization, and retention
  • Co-create strategies and plays with your Scaled CS team to drive the broadest engagement across our customer base, most meaningful engagement tactics, and best adoption and retention results
  • Act as a cross-functional superstar

About you

  • 2-3 years of demonstrated success in an Account Management or Customer Success role
  • Fluent in German and English
  • Strong team player
  • Customer-centric: Devoted to ensuring our customers' success and committed to advocating for our customers whenever possible
  • Solid communicator: Able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives)
  • Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment
  • Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer

What we'll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €79,200 - €101,600. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

  • Mental health, wellness & fitness benefits
  • Career coaching & support
  • Inclusive family building benefits
  • Long-term savings or retirement plans
  • In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster.

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