Reservations Agent

Reservations Agent role at Windward Management Limited

Location: Farnham Estate Golf Club, Farnham Estate

Join our team at Farnham Estate Spa & Golf Resort as a Reservations Agent. The role is to convert bedroom enquiries into confirmed business while providing an exceptional and personalised guest experience.

Role: Reservations Agent. Location: Farnham Estate, Co. Cavan. Responsible for actively converting enquiries into bookings and delivering high-quality guest service.

• Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
• Possesses a sales-oriented attitude, maximizing sales, occupancy and room rates; upsells all aspects of the hotel and strives for direct bookings.
• Keeps informed of selling status, rates, and benefits of all packages and determines room rates based on hotel selling tactics.
• Inputs and updates reservations from all booking channels; communicates special requests to relevant departments.
• Handles daily correspondence and replies to inquiries in a timely manner.
• Maintains up-to-date knowledge of hotel facilities, promotions, suites, and local area details; communicates benefits at the time of reservation.
• Processes cancellations and modifications and relays information to the Front Office as needed.
• Updates OTA extranets on modifications, cancellations, and no-shows for accurate commission reconciliation.
• Understands hotel policy on guaranteed reservations and no-shows; tracks future room availability and advances deposit requirements; conducts quality checks on reservations.
• Keeps records of all correspondence and maintains up-to-date files; identifies regular bookers for Sales follow-up; maintains guest profile information for exceptional recognition.

• Fluent in written and spoken English.
• Experience with Opera PMS is an advantage but not essential.
• Knowledge of OTAs and other hotel-related systems is an advantage.
• Attention to detail and ability to prioritise tasks.
• Strong communication skills.
• Self-motivated with a desire to continually improve skills and knowledge.
• Able to work with minimal supervision.

• Very competitive salary
• Free car parking
• Complimentary high-quality meals on duty
• Career progression opportunities across the Windward group
• Employee Assistance and Digital Wellness Programmes
• Discounted room and dining rates across Windward properties for you, family and friends
• Training and development opportunities including an E-learning platform
• Employee awards and staff recognition schemes
• Cycle-to-work scheme
• Refer a friend scheme

Farnham Estate Spa & Golf Resort is managed by Windward Management. Windward Management is a team of experienced hotel operators and investors with a hotel portfolio in Ireland. Founded in 2007, Windward is a leading hospitality management company providing operations, marketing and financial management solutions.

Set on a 1,300-acre country estate near Cavan Town, Farnham Estate is a popular Spa & Golf destination with a reputation as a retreat to nature. The estate offers country charm and contemporary interiors, 18-hole golf, extensive woodlands, and award-winning spa facilities.

• Closing Date: Sunday 21st September, 2025
• Contract Type: Full-time
• Salary: Based on Experience
• Seniority level: Not Applicable
• Job function: Other
• Industries: Hospitality