Customer Architect

2 weeks ago

Dublin, Dublin City, Ireland Datalex Full time

Social network you want to login/join with:

At Datalex, our people are our assets who enable the success of our customers.

Our customers are the world's leading travel retailers, recognized for our world-class products, talent, and partnership commitment.

The Role

We are looking for a Customer Architect who is highly technically proficient, an excellent communicator, and has a strong customer orientation. This role is both customer-facing and technical, with a primary focus on delivering key customer features to production. The Customer Architect builds strong relationships with customers and internal stakeholders such as Sales, Product Management, Engineering, and Enterprise Architecture. They advise our project teams and customers on design, product enhancements, optimization, and implementation, while being commercially aware and making sound judgments. If you are driven and enjoy working in fast-paced environments, then this role is for you You will gain insight into the travel industry and help us stay ahead of the curve. Datalex partners with leading content and payment providers, offering opportunities to work with industry leaders at every level.

Key Responsibilities
  1. Lead the implementation team to deliver our product according to customer requirements, making architectural decisions and ensuring best practices—delivering on budget and on time.
  2. Provide consultancy services to our customers during product use.
  3. Manage customer solutions and system architecture.
  4. Translate business requirements into system design and detailed technical architecture documents clearly and professionally.
  5. Identify product enhancements and inform product management of their business value.
  6. Work with Operations to analyze system performance in production and evaluate enhancements for performance and cost benefits.
  7. Contribute to and agree on a strategic customer roadmap with leadership.
  8. Support the long-term development of our product suite.
  9. Identify opportunities for continuous improvement activities.
Experience Required
  • Customer-facing experience in previous roles.
  • Experience presenting at C-level.
  • Ability to operate within multi-location delivery teams, both onsite and remote.
  • Minimum 3 years' experience in a similar role.
  • Experience in e-commerce (retail) or high transaction volume/mission-critical cloud solutions (AWS, Azure, GCP).
  • Excellent leadership and communication skills.
  • Ability to produce high-quality customer-facing documentation.
  • Self-starter with strong problem-solving skills and a drive to challenge the status quo.
  • Ability to manage multiple priorities in a fast-paced environment.

Technological expertise includes Java, J2EE, SOA, JBoss, Tomcat, JDBC, SOAP, REST, OOD/OOA, .NET, HTML, CSS, JS, JQuery, React, and database systems such as Oracle, Postgres, MongoDB. Willingness to travel periodically to other Datalex offices and customer sites. Knowledge of the airline industry is a plus but not necessary.

About Datalex

Datalex aims to transform airline retail. As a market leader in airline retail technology, we provide unique products that enable airlines to increase revenue and profit as digital retailers.

We have a proven track record of delivering digital retail transformation for airlines worldwide, including Aer Lingus, easyJet, JetBlue Airways, Air China, Edelweiss, Air Transat, and Air Macau.

Headquartered in Dublin, Ireland, with offices across Europe, the USA, and China, Datalex was awarded the 'Great Place to Work' and 'Best Workplaces in Tech' certifications in 2024. Datalex plc is publicly listed on Euronext Growth, Dublin.

#J-18808-Ljbffr

  • Customer Architect

    2 weeks ago

    Dublin, Dublin City, Ireland Datalex Full time

    Social network you want to login/join with:At Datalex, our people are our assets who enable the success of our customers.Our customers are the world's leading travel retailers, recognized for our world-class products, talent, and partnership commitment.The RoleWe are looking for a Customer Architect who is highly technically proficient, an excellent...

  • Customer Solutions Architect, Dublin

    3 weeks ago

    Dublin, Dublin City, Ireland dbt Labs Full time

    Customer Solutions Architect, Dublin (German Speaking)Dublin, IrelandAbout Usdbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we've grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.As of February...

  • Customer Solutions Architect, Dublin

    4 weeks ago

    Dublin, Dublin City, Ireland Dbt Labs Full time

    Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge.We've pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and have been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering...

  • Customer Solutions Architect, Dublin

    2 weeks ago

    Dublin, Dublin City, Ireland dbt Labs Full time

    Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. We've pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and have been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering workflow....

  • Customer Solutions Architect, Dublin

    2 weeks ago

    Dublin, Dublin City, Ireland dbt Labs, Inc. Full time

    Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. We've pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and have been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering workflow....

  • Customer Facing Technologies Solution Architect

    4 weeks ago

    Dublin, Dublin City, Ireland Dunnes Stores Full time

    Job Description Customer Facing Technologies Solution Architect Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing.We are Irish owned and operate over 130 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store.We are expanding our service and product offering for our...

  • Cloud Architect

    7 hours ago

    Dublin, Dublin City, Ireland beBeeCloudArchitect Full time

    Cloud Architect Job SummaryA Cloud Architect plays a pivotal role in designing and implementing cloud computing solutions that meet customer needs. As a key member of the Amazon Web Services Professional Services team, you will work closely with customers to gather requirements and propose effective migration strategies.The ideal candidate will have a deep...

  • Enterprise Architect

    1 week ago

    Dublin, Dublin City, Ireland Version 1 Full time

    6 days ago Be among the first 25 applicants Company Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success.Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in.We foster strong partnerships with...

  • Data Architect

    2 weeks ago

    Dublin, Dublin City, Ireland Reperio Human Capital Full time

    My client in Dublin is seeking an experienced Data Architect to join the team on an initial 12-month contract.Requirements 5+ years of experience working as a Data Architect Strong customer management skills Excellent AWS knowledge Snowflake experience is a plus Excellent Agile experience Reperio Human Capital acts as an Employment Agency and an Employment...

  • Technical Architect

    5 days ago

    Dublin, Dublin City, Ireland Zendesk Full time

    Join to apply for the Technical Architect role at Zendesk 1 day ago Be among the first 25 applicants Join to apply for the Technical Architect role at Zendesk Get AI-powered advice on this job and more exclusive features.DescriptionJob DescriptionTechnical Architects are a key part of the Zendesk Professional Services delivery team, crafting technical...