Procurement Process Specialist

We are seeking a detail-oriented and process-driven Procurement Process Specialist to support the execution and continuous improvement of the full Source-to-Pay (S2P) cycle, including a GBS shared services operating model. This role is critical in ensuring seamless procurement operations across sourcing, contracting, purchasing, risk, sustainability and payment activities while driving compliance, efficiency, and service excellence.

The ideal candidate will work closely with internal stakeholders, suppliers, and cross-functional teams to manage day-to-day procurement operations and support global process standardization.

People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best.

Let's talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day:

• You will design, document, implement, and continuously improve procurement processes and workflows to enhance efficiency, reduce costs, and ensure compliance with internal and external regulations.
• You will create and maintain process and policies in line with best practices and organisational needs, e.g. risk, sustainability and compliance and control requirements. You will ensure compliance with Primark's Financial Control Framework, internal policies and laws and regulations.
• Work with and lead projects for the S2P and GBS Procurement Manager and Procurement Risk Manager.
• Working closely with Finance colleagues, you will ensure alignment and optimise the full end-to-end source-to-pay process including processes managed outside of procurement e.g. purchase order management, payments.
• Develop and optimise operational sourcing activities (e.g., RFX events, spot buys) in collaboration with category managers to ensure alignment with S2P priorities and goals.
• Enable a GBS shared services team to deliver consistent and scalable support to the business.
• Monitor service levels and support issue resolution in line with defined SLAs and KPIs.
• Identify and escalate process bottlenecks, contributing to continuous improvement initiatives.
• Be accountable for maintaining standardised procurement policies, standard operating procedures, playbooks, templates, and workflows across the S2P process.
• Collaborate with the Procurement Digital and Data Manager to identify automation opportunities and optimise system usage.
• Request and use reports and data analytics to track performance, drive insight and improvement from end-to-end Source-to-Pay.
• Strong leadership and influencing working with the functional leaders will be required in this role to implement and maintain process excellence. You will be required to build trusted partnering relationships with internal stakeholders to understand business needs and risks and align procurement process to business goals.

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• 3–5 years of experience in procurement operations, shared services, or Source-to-Pay processes.
• Working knowledge of S2P systems and tools.
• Ideally, experience of process mapping, modelling and workflow tools
• Proficient in gathering and interpreting data to make informed decisions about process improvements
• Strong organizational skills with attention to detail and deadlines.
• Understand the importance of the procurement function offering a strong customer services experience with internal and external stakeholders.
• You will have excellent administration skills, be self-motivated, focused, and results-oriented

Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours.

At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we\'re Caring and always strive to put people first. We\'re also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.