Customer Service Representative

6 days ago


Galway, Galway, Ireland Sigmar Recruitment Full time

Customer Service Representative

Location: Galway City (East)

Type of contract: Permanent

This is a role based on site for the first 6 months and then reverts to a hybrid working opportunity of 3 days on site, 2 days from home.

About Your New Employer

  • This job opportunity is with an Irish owned company with over 300 employees across Galway, Kildare, Dublin and Cork. The majority of employees are in Galway.
  • The prospects for this company are excellent and it has seen a healthy growth in revenue over the last number of years.

About Your New Customer Service Job

  • Develop good business relationships with new and existing customers (this role does not involve cold calling, you will only deal with people who are already customers).
  • Processing customer purchase orders and queries.
  • Manage and process customer queries by both phone and email.
  • Inform customers on the technical benefits of the products.
  • Work and support external sales colleagues to ensure high level of customer service for customers.
  • Stay up to date on product knowledge and keeping up to date on product material.
  • Weekly and Monthly reporting through SAP.

What Skills/Experience You Need

  • Experienced in a similar customer service role, dealing with business customers.
  • Technical and or Production experience is a distinct advantage but not essential.
  • Experience of working within distribution, supply chain, medical or pharma related industries would be beneficial.
  • Confidence to discuss the benefits and features of products (full training and support of the department will be given).
  • Good communication, organisational and administration skills.
  • Ability & Desire to deliver first class customer service.

What's on Offer

  • Company benefits that include an annual bonus, pension, healthcare, excellent career development opportunities, subsidized canteen, educational assistance and free parking.

What's Next

  • Apply now by clicking the "Apply Now" button or call me, Louisa Poinboeuf at louisa@sigmar.ie or 091 455 308.
  • Or if the job isn't quite right but you are looking for something similar, please get in touch
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