Operations Supervisor

4 days ago

Dublin, Dublin City, Ireland Collier Broderick Full time

Operations Supervisor

Our client, Finglas Credit Union (FCU), is seeking to recruit an Operations Supervisor to support all frontline member services operations.

The Role

The Operations Supervisor is responsible for supervisory and operational activities, including day-to-day people management and the effective running of the credit union's frontline services to members including in-branch, phone, and web-based services.

About the Credit Union

FCU, located in Finglas village, serves the financial needs of the Finglas community. It has 20,000 members and total assets of over €86 million. The credit union offers a range of financial products and services, including savings accounts, current accounts, personal loans, and insurance in-branch, over the phone, and web-based services.

Key Responsibilities of the Role

Frontline Operational and Lending Responsibilities:

  • Supervise and support frontline staff
  • Supervise and assist the loans officers
  • Exercise individual and joint personal loan approval discretions in line with the Credit policy and procedures
  • Continuously work to improve the effectiveness of the frontline/in-branch, phone, and web services to members and the team delivering these services
  • Respond to member enquiries and concerns in a timely manner
  • Supervise and assist the cashiers with balancing and verification of cash
  • Provide cover as a teller/cashier, as required

Staff Responsibilities:

  • Continuously support the team (circa 10 people: Tellers, Lenders, Reception, and Assistant Supervisor) delivering frontline operations and lending services
  • Ensure that appropriate training and support are made available to frontline staff in operations and lending while maintaining adequate cover in key positions
  • Prepare staff roster including co-ordination of breaks and planned leave
  • Suggest improvements to operations where opportunities for improvement are identified to support staff and ensure consistent standards

Management Team:

  • Collaborate and contribute effectively as a member of the management team to the day-to-day management and ongoing development of the credit union

Compliance:

  • Ensure all documentation/records are fully completed by frontline staff
  • Ensure compliance and adherence to policies, procedures, work practices, and directives
  • Create a culture of compliance throughout the operations and lending team
  • Be aware of all relevant CU regulations and legislation and ensure compliance

Reporting

Reporting to the CEO

Person Required

The ideal candidate will have:

  • AQFA (minimum APA lending and a willingness to complete the full QFA)
  • Strong ability to supervise, support, and contribute to the frontline team
  • Frontline credit union or retail banking experience
  • Strong ability to communicate and influence effectively at all levels in the organisation
  • Personal/consumer lending experience and underwriting skills
  • Strong attention to detail
  • Excellent member services, people management, and organisational skills
  • A positive, can-do attitude, and an optimistic outlook, with an ability to add to the positive culture at the credit union
  • Progress IT system skills or other core banking systems skills

Training and support for the specific policies and procedures of the credit union will be provided to the successful candidate.

Contract Duration and Hours

This is a permanent contract. The role is full-time (36-hour week), Tuesday-Saturday (half day).

Location

Due to the nature of the role, the person will be on-site in the Finglas office.

Salary & Benefits

The salary and benefits package commensurate with the role and market includes:

  • Competitive salary and annual bonus
  • Pension, Life cover, Permanent health insurance
  • Serious illness cover
  • Good holidays, extra holidays with service

Next Steps

Apply here and Helena Broderick from CollierBroderick, the credit union's HR Recruitment Partner, will be in touch with you shortly.

Closing Date

Sunday 6th April.

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