Field Applications Engineer

4 days ago

Fermoy, Cork, Ireland ABEC Full time
Position Title: Field Applications Engineer

Reports To: Vice President Sales

Location: Cork and surrounding areas

Job Type: Full-time

For 50 years, ABEC has been a leading engineering, equipment and services supplier to the biopharmaceutical manufacturing industry. ABEC's unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to market, and maximize productivity. To support our growing field services business, ABEC is seeking an experienced Field Applications Engineer.

Position Summary:

The Field Applications Engineer is a customer-facing role providing technical support to ABEC's Sales function and directly to customers. This role teams with regional sales managers to identify and understand process and equipment improvement opportunities at customer sites, develop and propose solutions, and support delivery of those solutions. Process and equipment improvement opportunities include a variety of troubleshooting, consulting, repair, modification, and upgrade services that improve productivity, accelerate time to market, and reduce operating cost. The Field Applications Engineer is part of the Services Business Unit and interfaces internally with that team as well as other ABEC technical groups and subject matter experts to develop scope, cost, schedules, and proposals for these services. In summary, the Field Applications Engineer is a trusted resource supporting the delivery of high value field services and growth of ABEC's Services customer base.

Responsibilities:
  • Work within pre-established guidelines and instructions to perform the tasks required including:
  • Collaborate with colleagues in the definition and development of technical and commercial proposals often within tight deadlines. Ensure timely review and response to client requests for proposals.
  • Interpret customer performance requirements and develop optimal technical solutions. Interface with ABEC Operations functions (PM, PC, Engineering/Design, Automation, Quality) to communicate customer needs and obtain appropriate proposal content.
  • Exercise judgement and good communication in resolving conflicting customer expectations in terms of price, performance or schedule.
  • Sales Support - Ensure effective support of Sales including advice on product strategies for identified opportunities, ABEC expertise at meetings with clients, training on product capabilities/differentiation, and bid decisions. Work with customers to thoroughly understand what they want to achieve and determine a fit for ABEC products. Clearly articulate the ABEC value proposition in a way that it relevant to the specific customer need.
  • Marketing and Product Management - Provide technical content for marketing tools (presentations, brochures, website content, etc.) for effective communication of ABEC product features, benefits, and differentiation.
  • Train both sales and applications on product capabilities and differentiation. Support sales as product expert at meetings with customers remotely and face-to-face in the field.
  • Contribute to Continuous Improvement initiatives related to Service or other functions.
  • Track competitor capabilities and activities.
  • Other duties as assigned by the VP of Sales.
Qualifications:
  • Bachelor's Degree or Ireland Honours Degree (Level 8) Engineering or Science.
  • Minimum 5 years' experience in biopharma capital equipment engineering/design, bioprocess engineering, and/or biopharma manufacturing operations/maintenance.
  • Experience with bioprocess equipment such as fermenters, bioreactors, filtration, chromatography, CIP, Single Use Systems, and/or sanitary vessels.
  • Demonstrated ability to understand and navigate both technical issues and commercial situations.
  • Strong communications and interpersonal skills.
  • Prior experience in Field Service or Applications is preferred.
  • Ability to travel approximately 60%.
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