Business Process Analyst

Position: Business Process Analyst

Location: Carlow

We are a leading engineering services company with a proven track record of high quality, customer focused project delivery for over 130 years. Our core divisions include Mechanical Engineering, Electrical Engineering, Sprinkler and Fire Protection. Some of the other services we provide include Waste to Energy (BioEnergy), Specialist Lift, Off Site Fabrication, Technical Support Services, Maintenance, Asset Management, BIM (Building Information Modelling) and Geo-Surveying. We offer competitive salaries, financial support for further training, Continuous Professional Development (CPD) leading to chartered status, performance incentives and the ability to progress your career with a world class engineering contractor.

Based out of our permanent offices in Co. Carlow we are currently looking for a dynamic individual to work as a Quality Management – Business Process Analyst. The successful candidate will plan, coordinate, and direct the management system to ensure compliance with ISO 9001:2015 and enhance our ways of working through reporting and analytics. The business process analyst will ensure that processes needed for the Group wide quality management are implemented and maintained through managing the internal and external audit / surveillance functions. The business process analyst will also assist in the area of Corporate & Operational Risk Management and reporting.

• Responsible for ensuring that the SOPs / WSIs, forms, and management system documents are maintained and updated at the revision levels and distributed within the Group as required based on audit / surveillance findings.
• Responsible for ensuring that trade performance qualifications and certification are maintained, updated and organised as required.
• Assist in the development (and delivery) of training for management teams to reduce quality problems and increase understanding of quality goals.
• Assist in the development (and delivery) of training for employees with respect to Quality System, Root Cause Analysis (RCA), and various QA standards & tools.
• Analyse data, create reports and communicate feedback & maintain quality assurance objectives in support of Group policies and goals (Construction, Design, Manufacturing & associated support functions).
• Responsible for analysing internal quality audit program data and associated corrective actions with a view to improving our processes and procedures.
• Communicate internally and with customers on complaints and investigations; assist in the preparation of reports on customer complaints, investigations, quality trends, and other quality KPIs.
• Develop and maintain audit / vetting processes around sub-contractors in relation to suitability to trade with, quality performance; non-conformances etc.
• Document current state, risks, and process improvement initiative, objectives and goals.
• Assist in maintaining the Group Corporate & Operation Risk Registers and tracking of applicable treatments.
• Follow instructions and perform other duties as may be assigned by manager.

• Bachelor's Degree preferred in Engineering/Science/applicable Business & Minimum 3-5 years of experience in construction and / or manufacturing within the Quality Control/Quality Assurance environment an advantage.
• ISO certification experience preferred.
• Ability to learn new techniques, perform multiple tasks simultaneously and keep accurate records.
• Detail oriented with a strong sense of safety awareness.
• Excellent oral and written communication skills and able to communicate effectively through all levels of the organization.
• High level of proficiency with Microsoft Office programs and Database Management.
• Demonstrated experience with tools such as Power BI.
• Ability to spot trends and insights readily and make recommendations.
• Presentation skills.
• Strong time and resource management.

Interested parties should apply here and/or mail

We offer a competitive salary package commensurate with experience and qualifications. In addition, you will have the opportunity to work in a dynamic and supportive environment, collaborating with industry leaders and contributing to a sustainable future. Our company values work-life balance and encourages professional growth through training and development programs. If you are ready to make a difference and be part of a growing industry, please submit your CV, along with a cover letter highlighting your relevant experience and why you are interested in this role. Recognising the contributions and respecting our people is core to our culture and values. We are an equal opportunities employer, and we encourage candidates from all backgrounds to apply for roles.