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Front Office Supervisor

1 month ago

Sligo, Sligo, Ireland The Address Sligo Full time
FRONT OFFICE SUPERVISOR

REPORTING TO: Front Office Manager

RESPONSIBLE FOR: To greet guests in accordance with training and allocate rooms according to laid-down procedures.

The main duties involved in the role of a Front Office Supervisor at The Address Collective are outlined below; however, this list is not exhaustive.

MAIN DUTIES:
  1. Adhere to the company's Code of Conduct.
  2. Comply with company regulations regarding fire, health and safety, hygiene, customer care, and security.
  3. Read, understand, and carry out responsibilities as defined in the Health and Safety Statement and Staff Handbook.
  4. Check and ensure the correctness of all reception floats.
  5. Ensure work areas are kept clean, safe, and tidy at all times.
  6. Receive and register guests on arrival, using their names at all times, adhering to laid-down procedures (e.g., brand standards).
  7. Be thoroughly familiar with all company selling procedures and promotions.
  8. Be aware of hotel room availability and rates at all times.
  9. Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures, etc.
  10. Ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible (i.e., dinner reservations, porter, information services, etc.).
  11. Ensure that all charges are posted correctly onto room bills.
  12. Maintain and monitor management accounts.
  13. Be aware of all hotel facilities and amenities (i.e., car parking, directions, etc.).
  14. Communicate with colleagues and guests professionally.
  15. Provide the highest level of customer service consistently.
  16. Provide relevant reports to departments as required.
  17. Take reservations and respond to guests in a timely and professional manner.
  18. Answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
  19. Administer all reservations, cancellations, and no-shows in line with company policy.
  20. Fulfill all reasonable requests from guests to ensure their comfort, satisfaction, and safety.
  21. Conduct regular security checks throughout the day and report any issues to management.
  22. Report any maintenance issues immediately to management.
  23. Deal with any guest requests/queries in a polite and attentive manner and report/log any problems to the Duty Manager.
  24. Sensibly allocate rooms to customers having viewed all relevant guest requests.
  25. Handle safe deposits for guests.
  26. Maximize in-house selling whenever possible and maintain an awareness of all sales opportunities.
  27. Deal with foreign exchange for customers.
  28. Ensure that all monies are kept secure at all times.
  29. Make sure receptionists are completing their duties as per the checklist.
  30. Carry out any reasonable duty requested by a manager, senior staff member, or request of a guest.
  31. Be comfortable with handling telephone calls and taking requests over the phone.
  32. Follow the KPIs of the hotel and boost the upsells.
  33. Knowledge of Hot-Soft and PMS is an advantage.

Compensation: To be discussed

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