Accommodation Assistant

2 weeks ago

Dublin, Dublin City, Ireland Anantara The Marker Dublin Hotel Full time

Join to apply for the Accommodation Assistant role at Anantara The Marker Dublin Hotel

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Accommodation Department asAccommodation Assistant.

Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

General Responsibilities

To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality delivered consistently to our guests.
To delivery excellent care to our guests
To have an understanding of the Hotels Vision & Mission statement is communicated to the team
To comply with Anantara The Marker Dublin Hotel competencies and positive behaviours
To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
To report defective materials and equipment to the appropriate Departments.
To ensure that personal objectives are set and achieved on a yearly basis.
To ensure a consistently high level of security is well maintained throughout the Hotel.
To have strong product knowledge of all areas of the hotel.
To comply with the hotels cash handling procedure.
To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations

Specific Duties

To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance). Please see attached LQA document.
To have a thorough knowledge and understanding of all standards of performance and delivery within the accommodation department
To make king and double size beds
To provide turn down service when required
To service public areas when required
To adhere to the environmental policy of the hotel
To hoover corridors at the end of a shift
To ensure that the trolley used has been fully stocked and is clean for the next day
To ensure that the recycling programme is enforced and used on a daily basis

What Do We Have To Offer You

Competitive Salary
Premium rates for Sunday work
Career Progression
Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
Access to a variety of learning and development opportunities
Increased holiday entitlement for long-service employees
Meals whilst on duty in our employee restaurant
Employee Recognition Awards
Employee Assistance Program - mental health and well-being support
Complimentary provision and laundry of uniforms

People

To attend appraisal reviews when requested by Head of Department
To understand and comply with the hotels employee handbook
To attend departmental daily briefings
To attend monthly departmental meetings/ General Team Meetings, ECCM when required.
To attend training sessions as per the departmental training plan or as when required by management.
To assist as much as reasonable in the coaching and training of new associates.
To develop a strong working relationship with colleagues in your department and related departments
To adhere to the hotels grooming procedures.
To clock in and out of the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.

Flexibility

To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams
To be available to carry out the duties in all areas of Accommodation department bedrooms, front of house, turn down
To provide support where necessary in other areas of the Hotel.
To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and guest needs

Fire, Health & Safety

To comply with the hotels Fire and Emergency procedures.
To comply with the Health & Safety regulations of the hotel
To comply with the Food Hygiene regulations of the hotel.
To ensure all accidents and incidents are investigated and reported in accordance with the hotels accident/ incident reporting procedure.
To support the hotels Environmental policy by complying with waste management and monitory energy efficiency.

For Public Areas

To clean the public areas and maintain them at all times
To clean and check public restrooms on an hourly basis
To keep the lifts clean at all times
To ensure safety when cleaning by using the caution signs
To service bedrooms when required
To help out in other areas when required
Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner
To be fully aware of any menu updates, hotel promotions, corporate promotions or special
To be knowledgeable and informed about the introduction of products.
To carry out cleaning as required.
To liaise with other departments to ensure that all guest requests are attended to efficiently.

Skills

Accommodation Hotels Hospitality Attention to Detail

Benefits

Meal Allowance / Canteen Uniforms / Dry Cleaning eLearning Career Progression Employee Room Rate Employee RewardsSeniority level

Seniority levelEntry level

Employment type

Employment typeFull-time

Job function

Job functionAdministrative

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