Motor Insurance Administrator

Overview

Job Title: Motor Insurance Administrator

Department: Linehaul

Reports to: Head of Linehaul and Security

About The Company: DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 36 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.

Purpose Of The Role

The Motor Insurance Administrator is responsible for overseeing all aspects of DPD Ireland's motor fleet insurance programme. This includes ensuring all vehicles are accurately recorded, preparation of reports for insurance-related costs and compliance, coordinating with internal depots and external insurance partners, and monitoring driver behaviour via telematics system throughout the network. The role is critical in developing accurate reporting to the network member in an effort to minimising claims costs, improving driver behaviour, and supporting depot compliance.

Job ResponsibilitiesInsurance Administration & Compliance

• Ensure that all vehicles operated across the DPD depot network are accurately uploaded and maintained on the insurance database.
• Maintain clear and accurate records of fleet exposure across all depots.
• Calculate and issue monthly insurance premium allocations to depots based on vehicle numbers.
• Ensure depot teams are compliant with internal claims reporting procedures and timelines.

Claims & Incident Management

• Act as a central escalation point for depots to assist with smooth and timely claim settlements.
• Liase with depots who have outstanding claim documentation and ensure timely submission.
• Keep accurate records of all incidents and report against agreed KPIs.
• Escalate any complex or delayed claims to ensure management awareness to allow them to liaise with insurance brokers to expedite resolutions.

Risk Management & Depot Engagement

• Regularly communicate with depots on seasonal and topical risk matters (e.g. winter driving).
• Share performance data with depots and provide targeted risk management advice from reports provided in the Telematics system.
• Accompany/Support the fleet manager in preparing for depot visits to discuss local performance and highlight areas for improvement.

Stakeholder Management

• Maintain regular and proactive contact with the companys insurance broker and other stakeholders.
• Collaborate with Fleet, HR, Legal, and Compliance teams where required.
• Attend internal meetings and provide reporting to senior leadership on claims trends, depot performance, and insurance KPIs.

Driver Behaviour & Telematics

• Monitor and analyse driver behaviour data from the telematics system.
• Address unsafe or high - risk driving behaviours by engaging directly with depot managers.
• Support depots in making improvements and monitor follow-up actions.

The above list is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Experience Required

• Previous experience using a telematics system is an advantage.

Experience Preferred

• 3 years experience in a similar insurance, fleet risk, or transport compliance role.

Qualifications Required

• Full clean driving licence required.

Qualifications Preferred

• Insurance qualifications such as APA, CIP, MDI, CII or similar.

Skills Required

• Strong organisational and analytical skills.
• Building and maintaining strong relationships with a variety of stakeholders.
• Excellent verbal & written communication.
• Excellent attention to detail and record-keeping.
• Good financial acumen and ability to work with cost allocations and reporting.
• High level of initiative and ability to work independently.
• Competence in Microsoft Office / Google Suite in particular Microsoft Excel.

Skills Preferred

• Experience with telematics systems and insurance databases.

Behaviours Required

• Understands that we deliver the best service money can buy. Works hard to ensure the schedule is maintained.
• Flexible and passionate about learning and adopting new technology quickly to help achieve outcomes.
• Works hard to always please the end customer. Strives to meet demanding targets.
• Sustains pace and customer focus when under pressure. Works flexibly to overcome challenges.
• Approachable, helpful, and relates well to people, all of the time. Shows respect, care and honesty with others.
• Acts on own initiative, solves problems and does things without needing constant direction.

Closing date

Closing date is Wednesday, 17th September 2025.

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