IT Support Engineer

2 weeks ago

Limerick, Limerick, Ireland Enet (Open Access Networks) Full time

Enet is Ireland's largest, open access network provider, building and operating the largest alternative wholesale telecoms network in Ireland.

As the IT support engineer, you will provide desktop support to end-users within the company and will be responsible for operational support, maintenance and monitoring of existing systems and implementation and configuration of new systems. You will work within a team to provide level 1 and level 2 support, liaise with stakeholders, manage escalations to vendors, provide proactive maintenance and monitoring on our systems and manage incidents and outages to resolution. You will also participate in project teams to assist in the implementation, configuration, training and documentation of new solutions for the business.

We operate a hybrid working model, with 2 days per week in our Limerick office (Tuesday and Wednesday). This role reports directly to the IT Team Lead.

Key Responsibilities

  • Responsible for providing best-in-class desktop support to end-users for a wide variety of systems and technologies within the business.
  • Interact with users through various support channels (email, phone, ticketing systems).
  • Liaise with users, stakeholders, management and vendors to manage support cases to completion.
  • Provide end user computing troubleshooting and support in a Windows and Office365 environment.
  • Maintenance, configuration and deployment of Desktops, Laptops and Servers within the company.
  • Provide out-of-hours support to users by participating in an On-Call rota.
  • Maintenance and administration of Active Directory, Microsoft365, Sharepoint, Salesforce, enetconnect, Intune, SCCM, Azure and other SaaS platforms.
  • Maintenance and upkeep of assets, licenses, contracts and security records.
  • Responsible for purchasing of laptops, desktops and IT consumables.
  • Basic Network (LAN, WAN, WLAN, VPN, Firewall) administration, configuration and support.
  • Maintain accurate and up to date IT maintenance and support documentation.
  • Create System, support and user documentation, including training materials, and maintain such documentation as business needs evolve.
  • Assist the IT Team Lead, Head of IT, PMO and other stakeholders with ad-hoc IT projects.

Key Skills / Qualifications
  • A customer-focused approach to analysing and solving problems.
  • Excellent spoken and written communication skills.
  • A solid hands-on IT background working in an IT team environment.
  • Flexibility in approach to work and work ethic.
  • Technical accreditations or certifications advantageous (AWS, MCSA, VCP, CCNA, AZ etc.)
  • 2+ Years experience in an I.T. Support environment.
  • Strong working knowledge of Office 365, Windows 10/11, Windows Server, Active Directory, Intune, Sharepoint, Business Central.
  • Deep experience in client device setup, onboarding, configuration and repair (Laptops, Desktops, Servers, Printers, Phones).
  • Experience managing enterprise Antivirus, Endpoint Management, Backup, Encryption software.
  • Linux and data base experience is desirable.
  • Previous experience in the Telecommunications industry advantageous.
  • Full driving license advantageous (Occasional travel to sites may be required).
  • Diploma/degree in Information Technology, Computer Science.
  • Systematic troubleshooting skills.
  • Understanding of IT Security concepts and tools (anti-virus, end point encryption, network access control, backups and disaster recovery).

What We Offer
  • Generous company pension contribution.
  • Performance-based annual bonus.
  • 25 days annual leave, increasing each year up to 28 days.
  • Additional day off for your birthday.
  • Diverse and welcoming work environment – awarded Investors in Diversity Silver award in 2023.
  • Hybrid working model.
  • Training & educational assistance programmes.
  • Monthly wellbeing initiatives.
  • Charity partnership & community volunteer days.
  • Employee Assistance Programme.
  • Death in Service/Long Term Disability Benefit.

Speed Fibre Group (the home of Enet and Magnet+) is an inclusive employer, and is committed to providing reasonable accommodations for potential and existing employees with any kind of disability. Should you wish to request a reasonable accommodation we encourage you to let us know when you apply.

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