Personal Lines Agent- 12 Month FTC- Hybrid

Zurich Insurance Europe AG is looking for a Personal Lines Agent to join the Zurich Centre of Excellence in Wexford.

The successful candidate will work within the Personal Lines Team dealing directly with brokers on their policies, addressing policy renewals, new business, and mid-term adjustments. Supporting the broker with their underwriting queries. The role provides an opportunity to get experience in the areas of customer service, customer retention, policy administration, and sales – across our home, motor, and travel products.

This role may be available part-time or full-time. This is because we want the best people for our roles, and we recognize that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. This role is being offered on a 12-month FTC.

As a Personal Lines Agent your main responsibilities will include, but not necessarily be limited to, the following:

• Deliver telephone-based support to customers on all aspects of general insurance underwriting.
• Respond to customer queries relating to our products (home, motor & travel) in a timely and efficient manner – striving to exceed quality customer service.
• Retain current customers in line with challenging business targets.
• Identify upsell opportunities for additional policy benefits.
• Contact targeted renewals to drive retention targets.
• Build rapport & relationship with our potential and existing customers.
• Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities.
• Focus on the achievement of challenging service levels with customer centricity crucial to all processes.

As a Personal Lines Agent your skills and qualifications will include:

• Excellent phone manner & communication skills.
• Good IT Skills (use of MS Office Products).
• Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience.
• Experience in a similar work environment – dealing with customers.
• Experience within the insurance industry would be an advantage.
• Completed or be in the process of completing CIP as a minimum and/or ACII qualification.
• Attention to detail, ability to interpret data, and ability to follow work through.
• Ability to prioritize and manage own work while considering the greater impact on the team.
• Enthusiastic, professional, positive, and flexible approach that includes the ability to self-motivate.
• Ability to build rapport with our customers quickly & put the customer at the centre of everything we do.
• Resilience in the nature of our work and adapt to changing conditions.
• Good negotiation skills to close renewal offers & be target focused.
• Quick learning capabilities and an aptitude for understanding the variable elements of insurance products.
• Demonstrate solution focus in approach to work and dealing with stakeholders.

Primary work location is Wexford based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online".

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide forming the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee, you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity, and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence, and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQI+, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together