Technical Service Manager

23 hours ago

Bray, Wicklow, Ireland Adecco Full time
Overview

Join to apply for the Technical Service Manager role at Adecco.

Responsibilities
  • Lead and manage the technical service department, supporting both internal and external stakeholders in delivering a best-in-class technical service offering.
  • Manage a team of engineers as well as a service coordinator and an equipment coordinator.
  • Maintain a high level of support to customers including repair turnaround time, breakdown response time and on-time routine servicing.
  • Advise and ensure all staff are up to date with technical training, best practices and monitor this by site visits and service/repair test result audits.
  • Coordinate test equipment calibration and keep files up to date in accordance with ISO and manufacturers policy.
  • Work closely with suppliers regarding new testing methods, updates and advice.
  • Support the sales team with technical assistance and product promotion when required.
  • Liaise with customers regarding service contracts and quotations for repairs, and build relationships with key hospital personnel.
  • Work closely with the sales and admin team on tender documentation and service pricing.
  • Source and interview potential new engineers/service administration candidates when required.
  • Ensure good customer relations are maintained with Bio-Medical/Clinical Engineering and frontline medical staff.
  • Plan and carry out new equipment installations.
Qualifications & Skills
  • Qualification in Biomedical, Mechanical or Electrical engineering.
  • 5+ years' experience in the Medical Device industry.
  • Strong understanding of regulatory requirements and management systems.
  • Customer focused, well organized, and ability to manage and expand the technical service department.
  • Experience in managing projects with both internal and external stakeholders.
  • Strong analytical and problem-solving mindset.
  • Ability to influence and lead change across all levels.
  • Strong interpersonal, organisational and planning skills.
  • Experience in applying knowledge on standardisation to practice / process.
  • Excellent IT skills including MS Office (MS Teams, Word, Excel, Visio and PowerPoint).
Desirable Skills and Experience

Technical Service, Team Lead, Management, Installation, Repair, Electromechanical, Mechanical, Electrical Engineeing, Biomedical Engineering, IT skills

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

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