Field Engineer

2 weeks ago

Dublin, Dublin City, Ireland Ergo Full time
Overview of Role

Location: Dublin 2

Job Type: Contract (12 months initially, with up to a total duration of 4 years)

Work Type: On-site, Monday to Friday, 08:30–17:30

Role & Responsibilities
  • Function as first-level point of contact for ICT support calls via phone and email, logging all incidents.
  • Provide second-level support by phone, email, and remote desktop.
  • Deliver deskside support to users at Dublin offices.
  • Escalate complex issues to senior support staff or external service providers when necessary.
  • Configure and install hardware, mobile devices, and peripherals and install software as required.
  • Conduct handover and briefing sessions for users on laptops, mobiles, and tablets.
Skills, Qualifications & Experience
  • Strong experience with Microsoft 365, Windows OS, and device support.
  • Solid background in ICT helpdesk and end-user support.
  • Proficiency in setting up smart devices, including iOS and Android platforms.
Experience
  • Minimum 4 to 6 years of ICT field or helpdesk experience at an intermediate level.
  • Experience supporting Windows 11 devices and Microsoft 365 environments.
  • Proven ability to work on-site in a fast-paced, user-facing environment.
Education & Certifications
  • Driving licence and business insurance are not required.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Computer Networking Products
  • Desktop Computing Software Products, and Technology, Information and Internet
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