RHOAI Senior Customer Experience Engineer

RHOAI Senior Customer Experience Engineer

Red Hat, Waterford, County Waterford, Ireland

What You Will Do

• Contribute to the architecture, design, development, and testing of new features and solutions for RHOAI
• Test like a customer and provide feedback and recommendations on how to make our RHOAI platform better
• Innovate in the MLOps domain by participating in upstream communities
• Ensure non-functional requirements including security, resiliency, and maintainability are met
• Write unit and integration tests and work with quality engineers to ensure product quality
• Use CI/CD best practices to deliver solutions as productization efforts into RHOAI
• Contribute to a culture of continuous improvement by sharing recommendations and technical knowledge with team members
• Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle
• Collaborate with product management, other engineering and cross-functional teams to analyze and clarify business requirements
• Communicate effectively to stakeholders and team members to ensure proper visibility of development efforts
• Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling
• Employ AI-driven testing frameworks to automate test case generation, optimize test execution, identify potential edge cases, and enhance overall test coverage and reliability
• Give thoughtful and prompt code reviews
• Represent RHOAI in external engagements including industry events, customer meetings, and open source communities
• Mentor and guide other engineers

What You Will Bring

• Strong experience developing applications in Go or Python, or other language
• Strong experience in Kubernetes, OpenShift or other cloud-native technologies
• Strong experience of testing User Experience scenarios and providing succinct and accurate feedback for improvements
• Ability to quickly learn and guide others on using new tools and technologies
• Experience with source code management tools such as Git
• Innovation skills and a passion for technology
• Strong system understanding and troubleshooting capabilities
• Autonomous work ethic, thriving in a dynamic, fast-paced environment
• Familiarity with data science workflows and machine learning pipelines
• Excellent written and verbal communication skills

The Following Will Be Considered a Plus

• While a Bachelor's degree or higher in computer science or a related discipline is valued, we prioritize practical experience and technical prowess
• Understanding of how Open Source and Free Software communities work
• Experience with development for public cloud services (AWS, GCE, Azure)
• Experience working with or deploying MLOps platforms

About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Red Hat supports flexible work environments, and we hire creative, passionate people ready to contribute their ideas and solve complex problems. We are committed to open source and inclusive collaboration.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. We strive for equal opportunity and access, and we celebrate diverse voices in our global community.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, disability, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees related to unsolicited resumes or CVs except as required in a written contract.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com.

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