Enterprise Integrations Engineer

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company. If you are an Integration Engineer looking to make a significant impact within a forward-thinking organization, we invite you to apply and contribute to the success of our technology ecosystem. As the Integrations Engineer, you will play a pivotal role in designing and implementing robust and scalable integration solutions connecting various systems within Intercom Enterprise systems, overseeing custom development, ensuring data integrity and security, providing technical leadership and guidance, and collaborating with cross-functional teams. Leveraging your deep expertise in system architecture and integration technologies, you will own the integration platform and ensure seamless connectivity between various applications, systems and platforms, while also staying updated on emerging technologies and trends, and continuously improving the organization's business systems architecture to align with Intercom business objectives.

Integration Support & Planning

• Assist in gathering and documenting business requirements by working closely with senior team members and key stakeholders.
• Support the development of integration plans that align with ongoing business and IT initiatives.
• Participate in discussions around integration roadmaps and help track progress and deliverables.

Automation & Workflow Development

• Strong understanding of automation opportunities across business systems, with a focus on identifying and implementing solutions that eliminate manual work and improve operational efficiency
• Assist in developing event-driven automation scripts and logic using low-code tools or scripting languages such as Python.
• Work on streamlining business processes to reduce manual effort and improve operational efficiency

Solution Development & Design

• Contribute to the design and implementation of integration workflows and solutions under the guidance of senior engineers or architects.
• Help evaluate integration tools and technologies with a focus on scalability, security, and maintainability.
• Learn and apply best practices in integration design and system interoperability.
• Work collaboratively with cross-functional teams including application developers, data engineers, and business analysts to support integration efforts.
• Assist in coordinating with external vendors or partners to help implement and troubleshoot third-party integrations.

Quality Assurance & Monitoring

• Support testing and validation of integration workflows to ensure reliable system performance and data accuracy.
• Help monitor integration processes and raise issues or inconsistencies to the appropriate team members.
• Maintain clear and accurate documentation for integration processes, technical designs, and workflows.
• Actively participate in training sessions, peer learning, and mentoring opportunities to build integration expertise and technical skills.

• Bachelor\'s or Master\'s degree in Computer Science, Information Technology, or a related field.
• Design, build, and maintain automated integrations between business systems (e.g., CRM, billing, support, and marketing tools).
• Proven experience (5+ years) in designing and implementing complex integration solutions.
• In-depth knowledge of integration patterns, protocols, and technologies (e.g., REST, SOAP, JSON, XML, ETL processes).
• At least 2+ years with automated workflows using Python and iPaaS tools (e.g., Workato, Mulesoft, Boomi, Tines)
• Monitor and resolve integration issues while ensuring data integrity across systems.
• Highly adaptable and quick to learn new technologies, demonstrating a continuous growth mindset in dynamic environments.
• Demonstrated ability to work independently with minimal supervision, while also supporting and guiding team members to foster a collaborative and growth-oriented environment
• Understanding business processes and the ability to translate business requirements into technical solutions that drive value.
• Experienced in working with modern data models using tools like dbt and Snowflake, with a strong ability to trace data lineage from source to destination to ensure accuracy and consistency.
• Relevant certifications (e.g., TOGAF, Workato, MuleSoft, Dell Boomi)
• Knowledge of common business tools like CRM (Salesforce), billing systems (Stripe, Netsuite).

We are a well-treated bunch, with awesome benefits If there's something important to you that's not on this list, talk to us

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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