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Quality Measurement Specialist

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Dublin, Dublin City, Ireland Meta Full time

Global Operations at Meta focuses on improving product health and user experience through direct support interactions and scalable solutions. We achieve this by managing a diverse vendor workforce, delivering customer-centric solutions, and driving accountability for OpEX. Those who join our teams are passionate about solving people's issues, advocating for the Meta community, and ensuring the best possible experience for our platforms.

Quality Measurement Specialist - Polish Responsibilities

  1. Perform review of content and ads on Meta's platforms against ensuring compliance with our community standards and advertiser policies.
  2. Gather and deliver market specific insights on Meta's platforms, developing tailored recommendations to improve Meta's Integrity outcomes.
  3. Communicate market specific insights to cross-functional partners to collaborate and improve our policies, processes and tools.
  4. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material.
  5. Partner with vendor operations to ensure that feedback is being shared with relevant teams and proactively track the impact and success of remediation plans.
  6. Develop and share subject matter expertise across areas of safety abuse and/or account support at global level.
  7. Contribute to projects that increase the effectiveness and efficiency of the Quality Expert Review team.

Minimum Qualifications

  1. Bachelor's degree and/or masters or equivalent experience.
  2. Fluency in English and Polish is essential as this role will involve working on issues in the local language.
  3. Willingness to work with potentially graphic and objectionable content.
  4. Analytical and critical thinking skills with a problem-solving mindset.
  5. Demonstrable experience with qualitative and quantitative analysis.
  6. Proven communication and collaboration skills across multiple cross-functional partners.

Preferred Qualifications

  1. Experience with qualitative and quantitative analysis and data-driven decision making.
  2. Familiarity with KPI management, quality assurance and process optimization.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

Apply for this job. Take the first step toward a rewarding career at Meta.

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