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Software Engineer Remote
4 weeks ago
At Twilio, we're shaping the future of communications with a remote-first culture. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers to craft personalized customer experiences. This role is for a Software Engineer on Twilio's Platform Observability team, focused on rebuilding and unifying our observability stack to enable faster incident response, deeper insights, and more cost-effective platform operations.
You'll help re-architect how telemetry flows and is utilized at Twilio—making it structured, accessible, affordable, and actionable. Over the next 3 years, Twilio is rebuilding nearly every component of our observability platform, from data collection to real-time analytics. You will drive core initiatives that move Twilio from fragmented tooling to a unified, OpenTelemetry-first observability stack built for scale.
You'll lead technically and strategically—designing platform components, influencing architectural decisions, mentoring engineers, and engaging with teams across Platform Engineering and R&D.
Responsibilities- Lead the end-to-end architecture and delivery of key observability platform components, with a focus on reliability, scalability, and usability.
- Drive consistency and quality across all observability signals—logs, metrics, traces, and continuous profiling—building intuitive workflows for engineers.
- Serve as a technical advisor and mentor across the platform org, guiding design decisions and aligning cross-team efforts with long-term architectural goals.
- Deeply explore one or more problem areas (e.g., high-cardinality telemetry, distributed tracing correlation, compute cost insights), while ensuring the platform scales horizontally.
- Collaborate with product teams, SREs, and developer experience groups to understand telemetry needs and integrate observability into core engineering workflows.
- Design and build developer-friendly tooling and APIs to support incident response, performance analysis, and platform debugging at scale.
- Leverage (and optionally contribute to) open-source standards like OpenTelemetry to ensure interoperability and extensibility.
- Champion a pragmatic approach to observability—balancing performance, cost, and user value across diverse engineering teams.
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table
Required:
- Proven expertise in building and scaling observability systems (e.g., logging platforms, metrics pipelines, tracing infrastructure, or profiling tools).
- Lead technical execution for major components of Twilio's observability overhaul, including shift to centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines.
- Deep proficiency in at least one modern programming language (e.g., Go, Python, Java).
- Familiarity with high-cardinality data challenges and telemetry correlation techniques.
- Solid understanding of distributed systems and the challenges of observability in complex, microservice-based environments.
- Experience with AWS, Kubernetes, and infrastructure-as-code tools.
- Provide architectural guidance and thought leadership across teams, helping to establish telemetry standards, efficient usage patterns, and scalable platform abstractions.
- Ability to make forward-looking technical decisions and lead others through ambiguity.
- Familiarity with ClickHouse, Grafana Loki, Athena, or equivalent systems for log and metrics querying.
- Contributions to open-source observability tools or communities.
- Experience building cost visibility or FinOps tooling for cloud compute and telemetry pipelines.
This role will be based in our Dublin, Ireland office.
TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. We seek colleagues who embody our Twilio Magic values and empower employees to build positive change in their communities.
If this role isn't what you're looking for, please consider other open positions.
Equal OpportunityTwilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Twilio participates in the E-Verify program where required by law.
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