Customer Experience Specialist

4 weeks ago

Cork, Cork, Ireland Oceanic View Solutions Full time

Ready to take your career to the next level while living in one of Europe's most vibrant countries?

We're looking for a Customer Experience Specialist to join an international team in Portugal. If you're passionate about helping people, solving problems, and building trust with customers, this is your chance to grow your career in a supportive environment while enjoying the Portuguese lifestyle

Why Move to Portugal?
  • Work in a multicultural environment while living in a country famous for its beaches, sunshine, and quality of life.
  • We support your relocation every step of the way: from covering your flight to providing company housing*.
  • Experience a new culture, learn Portuguese (with free lessons), and enjoy sports activities, social events, and team-building adventures.
  • Relocation benefits apply to candidates moving from outside Portugal (only for EU passport or Portuguese residency card).
What You'll Do
  • Be the friendly face of the client, supporting customers via chat, phone, or email.
  • Resolve queries quickly and effectively, aiming for first-contact resolution with a personal touch.
  • Own complex cases from start to finish, ensuring fairness, transparency, and excellent communication.
  • Support investigations into fraud, disputes, and complaints with accuracy and empathy.
  • Spot and support vulnerable customers, escalating when needed.
  • Share your knowledge with teammates, helping to improve training and processes.
What You'll Bring
  • Fluent English (C1/C2) written and spoken.
  • Previous customer service experience, ideally in banking, insurance, or financial services.
  • At least 12 months of experience in complaints handling, fraud & disputes, or working with Mastercard/Visa scheme rules.
  • A proven ability to meet targets while delivering top-tier service.
  • Empathy, adaptability, and a genuine desire to help people.
  • EU passport or Portuguese residency card (must have).
What We Offer
  • A stable role with clear career progression and training opportunities.
  • Health insurance from day one.
  • Relocation package:
    • Initial flight expenses refunded.
    • Company-provided apartment (subject to availability).
    • Annual return flight to your home country (within Europe).
  • Free Portuguese language lessons, sports activities, and fun events.
  • Competitive monthly and quarterly performance bonuses.

If you're ready to build your career, experience life in Portugal, and make an impact in customer support, we'd love to hear from you

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