Reservations Agent

4 weeks ago

Kilkenny, Kilkenny, Ireland Lyrath Estate Full time

We have an exciting opportunity for a Reservations Agent to join the team at the 5-star Lyrath Estate in Kilkenny.

Objective of the Role:

Reporting to the Revenue Manager, the Reservations Agent will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Revenue Manager.

Main Responsibilities of the Role:

  • To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame.
  • To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of all the Estates facilities.
  • To ensure that we maximise yield through occupancy and rate.
  • To liaise with reception to resolve any queries from guest billing.
  • Handle telephone, email, and online reservation enquiries promptly and professionally
  • Maximise room sales and revenue by upselling hotel services and packages
  • Accurately input, update, and manage guest bookings in the reservation system
  • Respond to guest queries and requests in a timely and friendly manner
  • Liaise with the front office, sales, and housekeeping teams to ensure smooth guest stays
  • Maintain comprehensive knowledge of room types, packages, hotel facilities, and local attractions
  • Assist with group bookings and corporate accounts as required
  • Follow all departmental procedures and policies to maintain high service standards

The Successful Candidate:
  • Must have a positive outlook and a passion for hospitality and guest satisfaction
  • Must have previous experience in a customer facing role
  • Strong oral and written communication skills are essential
  • Must have a high level of computer literacy
  • Must be able to work in a busy team environment
  • Previous use of Hotsoft is an advantage.

What we offer:
  • Competitive Remuneration
  • Complimentary meals while on duty
  • Complimentary car parking on site
  • Discounted Employee Accommodation Rate
  • Discounted Friends and Family Rate
  • Discount on food if dining in the hotel
  • Discount on all Spa treatments
  • Employee Referral Programme
  • Discounted Gym Membership
  • Christmas Savings Scheme
  • Educational Assistance Programme

If this sounds like your ideal next role - we look forward to receiving your application.
#J-18808-Ljbffr

  • Reservations Agent

    2 weeks ago

    Kilkenny, Kilkenny, Ireland TN Ireland Full time

    Social network you want to login/join with:We have an exciting opportunity for a Reservations Agent to join the team at the 5-star Lyrath Estate in Kilkenny.Objective of the Role:Reporting to the Revenue Manager, the Reservations Agent will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest...

  • Reservations Agent

    2 weeks ago

    Kilkenny, Kilkenny, Ireland Lyrath Estate Hotel Full time

    We are seeking a highly motivated and experienced Reservations Agent to join our team at the 5-star Lyrath Estate in Kilkenny.About the RoleThe successful candidate will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Revenue Manager.Main...

  • Reservations Supervisor

    2 weeks ago

    Kilkenny, Kilkenny, Ireland Infoempregos Full time

    Job Description:Performs activities and responsibilities of a reservation agent.Supervises the process of quality controls completed by the reservation agents.We are offering an entry-level position in a work environment that values learning and development.If you are dedicated and proactive, come join us.Requirements:Enthusiasm for learning and growing...

  • Reservation Specialist

    2 weeks ago

    Kilkenny, Kilkenny, Ireland beBee Careers Full time

    Reservations AgentThe Role:This is an exciting opportunity for a highly skilled Reservations Agent to join our team in Kilkenny. Reporting to the Revenue Manager, you will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations.Main Responsibilities of the Role:• Ensure that all...

  • Reservation Coordinator

    1 week ago

    Kilkenny, Kilkenny, Ireland beBee Careers Full time

    Hotel Reservation SpecialistThis role involves working as part of a dynamic team to provide exceptional customer service and drive revenue growth.As a Reservations Agent, you will play a key part in delivering high levels of guest satisfaction and ensuring that our hotel remains fully booked throughout the year.Key Responsibilities:Process and manage guest...

  • Reservations Specialist

    2 weeks ago

    Kilkenny, Kilkenny, Ireland beBee Careers Full time

    Reservations Agent Job DescriptionThis role offers the opportunity to work in a fast-paced environment and contribute to the success of the hotel. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional guest experiences.Main Responsibilities:Guest Reservation Management:To receive, handle,...

  • Reservations Clerk

    2 weeks ago

    Kilkenny, Kilkenny, Ireland beBee Careers Full time

    We are seeking a highly motivated and experienced Reservations Agent to join our team at the 5-star Lyrath Estate in Kilkenny.About the RoleThe successful candidate will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Revenue Manager.Main...

  • Booking Specialist

    1 week ago

    Kilkenny, Kilkenny, Ireland beBee Careers Full time

    Reservations AgentWe are seeking a skilled Reservations Agent to join our team at the Lyrath Estate in Kilkenny.The successful candidate will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Revenue Manager.Main Responsibilities:To ensure that all...

  • Guest Experience Coordinator

    2 weeks ago

    Kilkenny, Kilkenny, Ireland beBee Careers Full time

    Reservations Agent - Key ResponsibilitiesThe Reservations Agent will be responsible for managing guest reservations, maximising revenue, and ensuring seamless guest experiences. This role requires a proactive and customer-focused approach, with excellent communication and organisational skills.Key Responsibilities:Reservation Handling:To receive, handle, and...

  • Hotel Guest Services Representative

    2 weeks ago

    Kilkenny, Kilkenny, Ireland beBee Careers Full time

    Job Title: Reservations AgentAbout the Role:The Reservations Agent will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations. This role requires a professional approach to dealing with all reservations queries within the required time frame.Main Responsibilities:To ensure that all...