Group IT

Join to apply for the Group IT & Systems Manager role at The iNUA Hotel Collection.

We are seeking a highly motivated and skilled Group IT & Systems Manager to join our team. This is a key individual contributor role responsible for providing day-to-day IT support, managing third-party relationships, and coordinating multi-property IT projects. The successful candidate will be the go-to person for our hotel teams, ensuring our technology systems run smoothly and efficiently.

This role is a hybrid of hands-on support and project coordination, perfect for someone who enjoys a fast-paced environment and is keen to drive operational excellence.

At Cliste Hospitality, we believe in investing in our people. When you join our team, you\'re not just taking on a job; you\'re embarking on a career with a company that values your growth and well-being. We offer a compelling package of benefits and a supportive, collaborative culture.

• Competitive Compensation: We offer a competitive salary that is commensurate with experience.
• Performance-Based Bonus: You will have the opportunity to earn a bonus based on performance.
• Health and Pension: We provide health insurance and pension contributions.
• Employee Perks: Enjoy employee discounts on accommodation and dining services across all our properties in The iNUA Collection.
• Career Growth: This role provides direct exposure to the Senior Leadership Team, with a clear path for growth and development within an ambitious and expanding company.

• Act as the primary point of contact and escalation for IT support issues across all our properties, providing timely and effective solutions.
• Manage key relationships with third-party service providers, including Tierney\'s (front-line support), Opera, Oracle, Hotsoft, and other operating systems, acting as the gatekeeper for these partnerships.
• Lead and coordinate a variety of IT projects, ensuring they are delivered on time and within scope. This includes new system implementations, upgrades, and efficiency improvements.
• Oversee the administration and maintenance of all software applications and platforms, including Property Management Systems (PMS) and Point-of-Sale (POS) software.
• Support the development and implementation of robust cybersecurity measures and business continuity plans.
• Provide technical guidance and support to end-users, empowering hotel teams to become more self-sufficient while remaining a trusted source of assistance.
• Assist in the evaluation and selection of vendors for IT products and services, ensuring value for money and quality of service.

• Proven experience in a hands-on IT support and project coordination role.
• Experience in the hospitality industry is highly desirable, with a strong understanding of hotel systems such as PMS, POS, and other hospitality solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels, both internally and with external partners.
• A problem-solving mindset and the ability to manage multiple priorities in a dynamic environment.
• A passion for continuous improvement and a strategic approach to using technology to enhance guest and employee experiences.
• Formal training or certification in project management (e.g., PMP, Prince2) is a plus.

• A minimum of 5 years of experience in an IT support or management role.
• Strong knowledge of IT infrastructure, networking, and security principles.
• Familiarity with systems such as Opera, Hotsoft, and other common hospitality platforms.
• This is a hybrid role with 3 days in the office and 2 days from home.
• Flexibility to travel to our hotels across the island of Ireland on occasion.

Cliste Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage qualified individuals from all backgrounds to apply.